CAR RENTAL REVIEWS ON BUDGET IN ROME

The order stated that the payment at the store would be 1864 RMB, but the actual credit card charge was 2192.3 RMB for unknown reasons.

The car was very new, a Ford Galaxy with only 7KM on the odometer. However, it didn't have a parking radar, which can be quite inconvenient for those used to relying on such systems back home.

Very good.

Return location was very hard to find

Renting and returning the car was very convenient and fast. We returned the car early and the process at the counter was smooth and efficient.

When returning the car, the staff confirmed there was an extra 8 euros for fuel, and they promised to refund it to my card, but it still hasn’t been returned.

We chose to pick up the car at the Rome train station, which was very convenient. After completing the paperwork, a shuttle took us to the pick-up location. The staff was very efficient, and there was no waiting.

BUDGET and AVIS have combined services in Italy, but there are no clear indications. The website listed an incorrect address in Rome, leading to a residential area near the train station where there are two major car rental locations. AVIS and BUDGET are combined at the train station counter, but there's no clear signage. It took a lot of effort to find it. The reserved car model was not available, nor were similar models. If the specific model can't be reserved, it shouldn't be offered on the website. We booked a BMW 5 Series because we had four adults, one child, and a lot of luggage. We specifically chose a larger vehicle for the luggage, but after waiting for hours, we were finally given an A3 and a SMART, which together cost much less than the BMW 5 Series. Not only did they not refund the price difference, but they also treated the SMART as a separate rental without providing independent documentation, causing various issues later. We had provided information for two separate drivers. A minor collision with the SMART required a car change in Siena, but there were no adequate models available locally. We had to drive to Florence where, because SMART had no independent documentation, we couldn't exchange just one car but had to exchange both. We waited again and ended up with an A4 estate, making it more cramped. Upon returning the cars, we paid all the repair fees, but two months later, the credit card was charged again without any explanation. The charge failed as the card had been replaced. Throughout the process, BUDGET's service was decent, and the staff did their best to help, but the system was incredibly unreasonable. Even if a reserved car model is unavailable, they should provide two vehicles with independent documentation and refund the price difference.

No queue. The clerk asked if I could drive a manual car, I said no. So my reserved automatic Polo was changed to a Fiat 500, which was even smaller than the Polo, had poor power, and was very slow even with the pedal to the metal. It felt like I was downgraded without paying less. The clerk also recommended some automatic refueling service, claiming that the price was lower than the gas station and that I didn't need to refuel the car when returning it. However, in reality, regardless of how much fuel is left in the tank when you return it, the company charges as if the tank is empty. It's a scam.

They didn't have the car I booked and demanded I pay for an upgrade or take a lower-tier car!

Long lines and slow service. Couldn't get a car at the price booked on QEEQ. They push for additional purchases, otherwise, no car! Clearly, there is an issue with the partnership between QEEQ and BUDGET, causing problems for consumers.