“Never again Budget nor QEEQ! Some bluff fee destroyed experience.”
About Budget:5.0/10
A mess at pickup. I went to the spot assigned to me and someone was loading the car I was assigned. A service person had changed car and given him "my" car. So I was given another car and had to eait for updating the system. Also they charged almost 300 USdollar for "fuel service". I rented "full to full" so this is a plain scam.
Overall, it was fine. Initially, they gave me a pickup truck, and when I requested a change, the staff asked me to wait. Then the person just disappeared for a long time. Eventually, I was told there had been a shift change. It took over an hour to resolve.
The rental company staff were suspected of misusing customers' credit cards! Maliciously extended the rental period! Did not provide rental receipts! Deliberately made things difficult for customers!
I had already purchased insurance through Zuzuche and clearly informed the store that no additional services were needed, yet they still added a bunch of unnecessary insurance, costing over $200 extra! I won’t fall for this again.
I told the front desk twice that I didn't need to book additional insurance, but when signing, the document still showed a daily insurance charge of several dozen dollars. After noticing the issue, they finally canceled it. Very disappointing.
There were plenty of airport shuttles, making it easy to get to the location. Completed the process on the app in advance, which made on-site procedures quicker and more convenient. The customer service was great and straightforward—ideal for people not fluent in English.
This was my worst car rental experience in the U.S. The rental process involved various kinds of mandatory upselling, saying that I would face certain risks if I didn't purchase their insurance. Then, inexplicably, they added a gas service fee. I've rented cars many times before and have never opted for this service. The staff didn't even ask about it and simply added it on. Before signing, I repeatedly asked if there were extra fees, and she said no. I asked her about the 'non pkg' fee on the order, and she explained it as a policy-related charge. Her accent was strange, she appeared to be of Asian descent, and her attitude was extremely bad and inefficient. This was the most unpleasant experience, and I will never rent from Budget again. In comparison, Hertz provides better service.
Cost-effective option. The same car model is cheaper compared to #vis across the street. Service is good, and both pickup and drop-off are very convenient.
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