CAR RENTAL REVIEWS ON BUDGET IN ORLANDO

The queue time was too long, and they kept trying to sell various insurances. I declined most of them, but finally decided to buy the enhanced third-party insurance.

Satisfied

First, they added many insurances without asking me and charged my card directly. After I insisted, they removed two items but left three. When I asked why the amount was different from the order, they said it was a deposit that would be refunded when the car was returned, which was not the case. Second, they tried to persuade me to upgrade the car I had booked. I reserved a Ford Fiesta, but when I arrived, they told me they only had a two-door car, smaller than a Mini Cooper, and suggested adding $10 a day for a bigger car. I refused, and in the end, they did give me a bigger car, a Nissan Sentra, saying it was a free upgrade. This is nonsense; the whole parking lot didn't even have two-door cars!

There was a long discussion with the company regarding insurance issues, unclear if it was a website or rental company problem.

Not satisfied, too many unexplained charges

Strict requirements for driver's license

The rental store was straightforward, didn't try to sell insurance. They informed me that the fuel tank was not full when I picked up the car and noted it. Scratches were also documented. Returning the car was even easier. Before I even got out of the car, the staff scanned with a machine, printed a receipt, handed it to me, and that's it. They didn't even look at the car. I had to call them back to check the fuel gauge (since it wasn't full when I picked it up).

The service at the pickup store was terrible! I was scheduled to pick up the car at 9 AM, but the car wasn't ready. They asked me to wait for 30 minutes. After 30 minutes, the car still hadn't arrived. I called the customer service of the rental company, and they asked me to wait for another 30 minutes. After another 30 minutes, the car still hadn't arrived. I discussed with customer service to switch to a different rental company, which was farther away, so I took a taxi to pick up the car. At 11 AM, Budget called saying the car was ready. Customer service suggested I still go back to pick up the Budget car and claim compensation afterward. I took a taxi back and, after finishing all procedures, it was already 11:20 AM—over 2 hours past the scheduled time, ruining my entire day’s plans! This is simply absurd. How can they expect anyone to book with them again if they can't provide the car at the agreed time? Additionally, I had booked a Festia but got an Accent. The car was new, but it felt much inferior to Festia and was unstable on highways. Could they notify us in advance if they needed to change the car model? If it weren’t for my family's urgency, I wouldn't have rented from this store at all!

Dishonest

Like: We had a good car for 11 days for a little over $400. No hidden fees, no surcharges, the price we were quoted was exactly what we paid. The Budget pickup location was right at the airport, and you go accross the street to pick up the car, very simple. Would definitely fo business with them again.
Dislike: We rented a Standard Car, in the description it said a Chrysler 200 or similar, I don't see how a Volkswagen Jetta Tsi is similar to a Chrysler 200. This was my only dislike... I wish on the booking site they will give you all the possible "Standard" size vehicle options. Or better yet what each category means. But over all not bad.

Initially, the staff strongly recommended a higher-level sports car and falsely claimed that the discounted price included insurance. In the end, the total cost exceeded our budget. Despite repeatedly telling them to stick to the original booking and that we didn't need luggage insurance, they pretended not to understand. As individuals with study abroad experience, we believed we could make our point clear. Eventually, they had another supervisor take over, who fully understood our request, but the final price still included some additional insurance fees, which did not match the total price I had booked. This was very confusing. I had already selected the option for third-party liability insurance at an additional daily cost of 20-30 yuan during the booking process, so the total price should have included it. Why did the final price differ? If that's the case, is there any point in pre-booking? This is completely unreasonable. If there are additional taxes or other fees, it should be displayed at the time of booking. When we arrived at the front desk at the airport, they informed us that certain insurance options were not included. This wasted a lot of time.

Average

Forcible insurance sales

The waiting time was extremely long.

No wait at the hotel rental point

Because it’s so popular, many people make reservations, but the car condition is top-notch, extremely impressive, almost all the cars are brand new.

Pick-up was smooth

Quite slow

Arrived at 11:00 PM, had to wait in line until 1:00 AM to get the car

Great!