BUDGET CAR RENTAL REVIEWS IN CANADA

The store provides attentive service.

Very good, they replaced it with a sedan.

Budget is a good company. I booked a Ford Flex, but it wasn't available, so they upgraded me to a Chrysler 7-seater VAN. This car has a heavy chassis, strong power, good handling, and cold air conditioning! However, it does consume a lot of fuel, but considering the great experience, it was worth it. We drove from Toronto to Niagara Falls to Ottawa to Montreal and back to Toronto, and it was very enjoyable!

The vehicle was in poor condition, the windows were drafty, and the GPS was inaccurate.

Pretty good

The car had only run over 12,000 kilometers and was in very good condition. The staff were very patient and helped us save money. Initially, we were going to use one card, but the staff suggested we rent two cars using two cards to avoid paying an extra 10 yuan per day for an additional driver. Returning the car was also simple.

Very rude attitude. The car I booked was not available at the counter. I originally reserved a Mustang, but they randomly gave me a Hyundai SUV instead. The difference is too much. I recommend not using this company.

The customer service staff was very patient. The car was a new Elantra with just over 2,000 kilometers. Pickup and return were very convenient!

Overall good. This is the third time I've used their cars, and the service has been pretty good each time.

No Chinese language service

Pretty good, everything was easy and procedural. There were no complications or difficulties when returning the car.

Very good.

Good

The pickup location is in the basement of a building, which wasn't clearly indicated in the rental agreement. I had to search around the building before finding it. The store shares space with other rental companies, nothing special. The service was decent, no need to queue, and the car condition was satisfactory.

Quick & Efficient

Very efficient. When asked for a driver's license, they mentioned that having a Canadian one was convenient. So there were no translation issues. All the contracts were displayed on the screen, and I just signed to agree. Found the car outside, the key was inside, and I got an inspection sheet as well. If there were no scratches, I didn't need to worry. At the exit gate, someone checked my documents and contract again.

The service was not good and too strict! I had an international driver's license certification obtained from Zuzuche, but the staff said it couldn't be used without a photo. I found a photo and attached it on the spot, but the staff then said it couldn't be used without a stamp! I also downloaded Budget's official license translation template from the Zuzuche website, but the staff still said it couldn't be used! The store is 2 kilometers from the train station, and it was extremely tiring carrying luggage and kids only to encounter such a situation, it's very frustrating!

It was okay. I paid a prepayment of 244 RMB when I booked, and I confirmed this with the staff when picking up the car. However, after returning home, I was charged again.

This is the fourth country I have done self-driving in abroad: Russia, New Zealand, the USA, and Canada. This time was the most frustrating, not because of spending more money due to language barriers, but because of the service attitude of the car rental company staff. In the other countries, even though I didn't understand the local language, the car rental company always made sure to clearly inform us about any additional charges. However, this lady had a very average attitude. When she saw we didn't understand English well, she didn't make an effort to communicate properly. When I asked if there were any extra charges, she didn't explain clearly and just said OK and had me sign. Only after signing and seeing an additional 200 CAD charge on my card did I realize what had happened. Communicating with her was difficult, and we initially thought it was a deposit. When returning the car, the inspector clarified with a simple explanation that we were charged over 200 CAD for insurance. Despite explicitly telling her I didn't want insurance, she still applied it. The problem isn't the money but the attitude toward service.

Pretty good, clean and orderly, everything went smoothly.