CAR RENTAL REVIEWS ON RIGHT CARS AT FT LAUDERDALE AIRPORT, FLL

When i booked the car rental, it said 24 hrs a day. Once confirmed , we found out agency closed at 9 P M. Our flt was late, hubby ran to get car, 5 minutes before front door locked.

Originally I read that I needed proof of insurance in order to not purchase insurance which was no problem, but when I went to pick up the car I discovered that I needed ridiculously high coverage and so had to pay $15/day for insurance. Then I also found out that I had to pay for a sun-pass toll thing for another $14/day. In their defense, both of these items were listed in the small print, but I felt taken advantage of. Then the car I ordered was supposed to be a small car and I was given a minivan which I didnt need or want but they said they had no other options. And finally, they gave me the car with only a 1/4 tank of gas which was very inconvenient for my 36hour rental. Was not impressed.

No complains about easycars.com. Seemed to work well and do its job.

It would’ve been helpful to know that the place was closed on sat! The day I’m supposed to return the car! Had no idea what to do with car, keys etc. and had to Uber to the airport!!

False information about toll roads and insisting on paying 13.99 per day to cover tolls which we did not need at all. They said all Florida highways were toll roads. Arriving very tired and having to deal with this was very upsetting and disappointing.

I felt like they got you to thier business with the lure of low cost rental, but all the add on BS fee’s were threatening and nerve racking

Absolutely a nightmare. I didn't realize it was off-site from the airport, there were no instructions for how to find Right Car, and it wasn't even easy to figure out from my confirmation email what the rental company was. I finally figured it out, called them, and they said they would send a shuttle. A shuttle driver from another company ended up giving me a ride to Right Cars, and he pointed out to me that the Right Cars shuttle hadn't even left. They required a copy of my insurance, which is not normal, and they also required a TWO THOUSAND DOLLAR DEPOSIT which is not normal. When they tried to swipe my credit card, it didn't go through - there was no reason for that, because I have a far more than $2000 limit on my card - and they swiped a second of my credit cards which also didn't go through, again for no discernible reason. The customer service person said that after two swipes, she couldn't swipe it again, and there was no other way for her to rent me a car, so after wasting 45 minutes between the shuttle and this BS company while my grandfather was on his deathbed, I ultimately was not able to rent a car and had to go back to the airport in a Lyft to rent a car from another company at the last minute. I looked on Yelp and this company has an AVERAGE of one star. You should be ashamed of yourself for supporting this scam business.

There were hidden charges that the booking agency as well as the people at right cars did not tell me about. I was greatly disappointed and I will NEVER use your agency or right cars again. Also, I will tell as many people as I can about avoiding you. Rest Assured.

they have nt shuttle at 3 am for airport, we walked to hotel for called a taxi

Horrible experience. Was charged insurance even though it was prepaid through Easyrentcars. They said "this did not appear in their files". Good thing I had my receipt on hand!!! Then they still charged $2000 to my credit card for insurance deductible. Worst Manager ever. Forced to take Sunpass for $10/day. Everyone who came was super pissed off by the experience as well.

je n' ai pas accepter de prendre la voiture chez Rightcar car se sont des escros qui veule seulement nous arnaquer avec des frais supplémentaire non obliquatoire chez tous les autres locateurs de voiture on me reclamait tous pres de $23.00 us par jour pour des option que je ne voulait pas

ABSOLUTELY AWFUL. Bait and switched, and claimed that Supplemental Insurance was required by law when it fact it was not. Bold faced lies from the car rental company, still waiting for my deposit return despite it already having been three days.

They did not explain what was needed for insurance and charged me without telling me. They also tack on a bunch of hidden fees like mileage and sunpass once you get there...

Do not go there,

Felt like I was cheated with the insurance. Didn't see anywhere where I had to drive my insurance. First time in 25 years I had to and then told my coverage was not enough. Will not ever use you again.

It's a scam. The price seemed good, and they said they require proof of insurance. I brought the proof when I went to get the car, but at the counter they said I needed a half a million worth of coverage (I'm not even kidding) and that I would need to buy their insurance, which was much more than the car rate itself. Of course I turned it down, and will never go again.

Please refund my deposit. We called you to send us a shuttle to which you told us you cancelled hours earlier. We reminded you we had an after 6pm arrival. You wouldn’t come get us and you said you had no car for us. Please refund my deposit.

The staff at the rental counter were terrible. They made it seem like you couldn't drive in Florida without a Sunpass and did not have any maps. We later found out that there are very few toll roads that are Sunpass only and we were able to pay for a few tolls with cash. It seemed like a scam. And the check-in took a long time. I will not rent with them again.

Do not rent from these people. They charged me insurance that was not required and wouldn't allow me to explain that I was already covered by my own insurance. The worker at the counter lied about the insurance coverage thus I paid almost twice that I should have. I would never never rent from this agency again - they have no business ethics.

Tried hard to charge me for lots of stuff I didn't need. Tried to charge me extra for a bigger car because they didn't have the smaller one I reserved. Tried to convince me I needed to pay an exorbitant fee for a toll transponder I didn't need. Etc.

Right cars staff were rude and took forever. I tried to cancel on the spot but was informed that I couldn't because it was past my rental time. Even though I had been there prior to my rental time. I rented through a different company and wont ever even consider right cars again