This was my first time renting a car abroad. I have to say, their service is impeccable. Even though there was a language barrier, we had a translator, so there were no issues at all.
Poor service, waited a long time, constant upselling, the car had only 3/4 tank of gas. Ordered a booster seat but got a child seat instead, with no refund.
There is information asymmetry between the outlets. They promised something to the customer but couldn't fulfill it, claiming there were no cars available.
Everything was great. Picking up and dropping off the car was convenient with no inspections, showing full trust. I wanted to give 5 stars, but during pickup, they convinced me to buy what seemed like battery insurance. My English isn't good, so I didn't understand and paid an extra 100 NZD even though I had already bought full insurance!
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