CAR RENTAL REVIEWS ON EUROPCAR IN AUCKLAND

Excellent service, no queues.

Like: I just love this car
Dislike: No faults to mention

The service attitude was great and the explanation was very clear.

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.

This was my first time renting a car abroad. I have to say, their service is impeccable. Even though there was a language barrier, we had a translator, so there were no issues at all.

It was a bad experience. I went to pick up the booked car (Intermediate | Holden Commodore or similar) at Europcar Auckland, and was told that the car I wanted was not available, and the "similar" cars were not available as well. They then proceeded to offer several other cars, which were all downgrades from what I booked online. I rejected the downgrades, and Europcar staff said "that's all they have", and that "they can't do anything about it". I left the shop with a downgraded 1.4L Turbo Jeep Compass, which was much cheaper than what I have already pre-paid. I'll never use their services again.

Waited too long to get the car and staff were not very helpful.

EasyRentCars was easy to book

Great experience. The car was clean and almost new. Very comfortable!

The car was just what we required.Great to drive and very clean and tidy.

The car was very new

Okay

The car model didn't match, it was downgraded.

The service attitude was not very good, and no one guided us to the car. They also didn't specifically emphasize how to handle the return if it was outside business hours, which left us in a passive situation. The overall experience was not very good.

Very professional

There is information asymmetry between the outlets. They promised something to the customer but couldn't fulfill it, claiming there were no cars available.

Very satisfied

There was almost no one when I arrived, so I didn't have to queue. It appeared to be a South Asian lady who arranged my order. She was friendly and enthusiastic, and provided detailed instructions on the return location and process in Wellington.

Like: Had small scratches. The staff didn't bothered even. Since I had full insurance, wanted to make clear documenting. Suggest to gain full insurance for little extra and be in full relax mode.

To pay the huge price for 2 days car hire a GPS should be accessible in the car at no extra charge.

What is a price drop protector?

Very easy to deal with checkin and out easy. Car was exceptional

Easy booking process with great prices cheaper than hiring direct