CAR RENTAL REVIEWS ON EUROPCAR IN PARIS

I rented a car in France and encountered a car malfunction in Germany. I had to call France to contact the international center and then find local towing services. The car was parked at the hotel, and I gave the towing address as the hotel. After explaining the situation to the front desk, I went back to my room to wait. The tow truck driver drove around the area near the hotel, didn't see my car with its hazard lights on, and just left without asking at the hotel front desk. As a result, I had to move the car to the hotel entrance, turn on the hazard lights, and wait by the roadside for over half an hour. The city had only one office, and it happened to be a public holiday in Germany. After the car was towed, I had to go to the office the next day to get another car. The local staff only learned about the car problem when I arrived and took the car for repair. The office was small and couldn’t arrange a direct replacement, so I had to wait an hour for the repair. If the car couldn’t be fixed, I might have had to wait another hour or more for a replacement from another location.

The staff at the store were friendly and the procedures were simple. However, the staff at the return point were deceptive. We had a flat tire and got a replacement car. When asked about any additional charges, they said there were none. But then we found out an extra 300 euros was charged to our credit card.

Although the queue was quite long, the pickup process was smooth and the car was fairly new. Overall, I am quite satisfied.

The store is near the airport exit, making it relatively easy to find. After arriving at the store, we waited in line for about 15 minutes. During the procedure, the staff recommended additional insurance but did not force us to buy it. After completing the pickup procedure, we waited for about 15 minutes before the staff handed us the car keys and informed us of the car's location. It took us about 5 minutes to find the car. We had originally booked a Peugeot 5008 (7-seater), but upon pickup, we were upgraded to a Nissan X-Trail (7-seater). The vehicle was relatively new and well-equipped. Although there were a few noticeable scratches on the body that had not been repaired, it did not affect the driving.

Everything went smoothly, the counter is right outside Terminal 1. However, the efficiency was typical of France, very slow. What normally takes 5 minutes took nearly an hour, waiting for the paperwork and then the keys... I was assisted by a black gentleman with a very heavy accent, which was challenging for my not-so-good English. When returning the car, I was assisted by a white gentleman. The return process was simple, just hand over the keys, done in ten seconds.

The staff spoke French-accented English, and the vehicle provided was not the VITO we booked, but a used car with high mileage.

The car rental company is conveniently located right in the airport terminal. The rental process is simple and quick, and returning the car is also very easy and fast.

There was no sign at the entrance, I had to ask for directions to find it. However, it wasn't crowded and the service from the young lady was quite good.

It was okay. The car was good, but there was no other service. They overcharged me and only refunded me after I returned to my country. They charged a high administrative fee without any service.

The front desk staff was very handsome, but they were reluctant to speak English.

Their efficiency is very slow

Two staff members made me wait in line for an hour and a half before I got the car. Plus, there were two child seats in the back that I never booked?!

This company is very unreliable. I reserved a large 7-seater, but they gave us a small 7-seater similar to a Touran. We had 6 people and 6 suitcases, which didn't fit. The staff at the location initially told us there were no available cars because we arrived late and all the larger cars had been taken. We argued, saying what was the point of making a reservation then? Our reservation clearly stated a large 7-seater. They ignored us and said they would deal with our issue after handling all other customers. When we saw the car, not only was it too small, but the middle seat in the second row wasn't usable because it was too cramped. We argued again that this didn't qualify as a 7-seater. They then managed to find another 7-seater nearby, but it was a manual, not the automatic I had reserved. After more negotiations, they only offered us a 200-euro discount. The whole ordeal took 3 hours, causing us to arrive at our hotel at 10 PM. Fortunately, the hotel waited for us.

Very simple and convenient, but the return location is a bit hard to find. It's recommended not to return the car in the city center. However, the return process is quite simple; just park the car and hand over the keys without any inspection.

I wanted to experience the European version of a car. I initially booked a Toyota Yaris (completely different from the one in China), but ended up with a Peugeot 208. Since this car isn't available in China, I gladly accepted it. The staff was friendly and efficient. It was my first time renting a car in a developed country. The paperwork was completed quickly, and they handed me the keys and pointed out the parking spot. No one helped me find, inspect, or check the car. Although the car was supposed to have a full tank, it was actually half a gauge short. I'm not sure if this is normal. It was quite challenging to drive out of Charles de Gaulle Airport's rental area (mainly because I don't understand French), as the signs were unclear. It took me two loops around the terminal ramps to finally get out. Overall, I still highly recommend EUROPCAR's service.

The QEEQ platform is excellent, I've always used it. But, never rent from Enterprise... they're very shady...

The service counter at the airport was good, but it took a long time to navigate out of the airport rental parking lot.

The address on the order no longer exists. We found the store by downloading the car rental company's mobile app. The store was very hard to find. We reached the location according to the street number and had to ask nearby shops to find it. It turns out the car rental office is accessible via an entrance to an underground passage from the roadside. There was only one person at the front desk, handling one customer took about 30 minutes. Therefore, we waited 30 minutes, processing took 30 minutes, and another 30 minutes to get familiar with the surroundings and find the exit, which was also hard to locate. Later, we left the underground parking lot in a rather awkward manner by asking people for directions, but none of this was the car rental company's fault. If you are familiar with the environment, it is convenient. Just be sure to allocate enough time.

Apart from the annoying upsells, everything was fine. We got two booster seats (without backrests) for children. We booked a car similar to a Sharan and received a brand new (15000 km) Renault Intiale. The electronic control system is comprehensive, featuring power folding seats in the last two rows, a power tailgate, keyless entry, auto-lock, a heads-up display, automatic speed and distance recognition, and an emergency brake system (which we didn't need to use). There's also a touch screen the size of an iPad with excellent navigation, much more reliable than a phone's GPS, likely capable of estimating the position in tunnels based on the car's mileage.

I arrived early in the morning and had to wait a little while.