They have charged my credit card three additional times since I completed the rental and I have not seen an invoice.
I would have prefered if I pay for any tolls or extra charges at the counter at the end of the rental and be done with it.
The car itself was great, and the ticket counter fast.
Extremely pleased with the car and with the service provided by the Europcar staff at pickup. The car provided was probably a step up from that ordered but was excellent. The instructions provided by the staff were clear and concise and I thoroughly enjoyed my rental experience.
About QEEQ:10.0/10
As a booking platform Easyrent was excellent. Using Easyrent halved the price I expected to pay, based on the quotes from 5 other rental companies for a one month rental in which I drove over 5000km in Scandinavia. I was extremly pleased I booked through Easyrent and will use them again.
“Picked up the car in Leknes and drove around the Lofoten Islands for four days.”
About Europcar:10.0/10
I had never driven a manual A3 before, and they were worried I wouldn't understand. So, they accompanied me to the pickup point to demonstrate how to start the engine and operate the car. I found their service very attentive.
I rented an MPV, a 7-seater which should be a business vehicle with fixed seats. However, I got an SUV, a Peugeot 5008. Although it has 7 seats, the last two are foldable and very cramped. With those seats in use, there was no space for luggage, and I had to discard items to complete the trip. The Peugeot 5008 is a mid-large SUV, not an MPV. Negotiations with the car rental company were unsatisfactory. When I complained afterward, they replied it matched the rented model, but they were exploiting a loophole by offering a 7-seat SUV as an MPV. When renting an MPV, ensure it has fixed seats to avoid this issue, or you may end up with a smaller vehicle that can't fit your luggage.
The reception guy was very nice. During the car inspection, there was an issue that wasn't on the checklist. The guy picked up a skateboard, I thought he would skate over there first, but instead, he walked over with his long legs and then skated back after finishing.
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