“Apart from misunderstanding above everything went smoothly.”
About Budget:10.0/10
I asked for a manual transmission car but was given an automatic. On discovering this I had to go back to the office. They said no manual ones available so he kindly showed me how to operate the automatic.
“Great experience, good savings and customer service both from QEEQ & Budget”
About Budget:9.0/10
Car was upgraded for free & exceeded expectations. Easy to find rental counter and pick up was easy and straight forward with friendly staff. Drop off could have been better, had a query relating to charges but staff at drop off unable to assist, possibly due to it being a Sunday.
About QEEQ:10.0/10
Good booking platform, but did get confused into agreeing to a subscription model and membership with second booking, but decided to stay to see what savings could be achieved even with paying for membership. However have been very pleased with customer service as due to a flight cancellation car pick up was later than arranged on a Saturday & rental company needed to be liaised with which QEEQ did very well.
The car I received was not as promised. Despite the rental agent's claim that the car I initially wanted was no longer available at this location (then why even advertise it?), I was given a vehicle with a smaller trunk. I spent a frustrating 90 minutes arguing just to get a replacement that matched the trunk size of my original reservation. However, the car itself was good
Upon exiting LKN airport, right next to the baggage claim, staff will be waiting whenever a plane arrives. It is best to notify the car rental company of your flight arrival time in advance.
This is a scam company. Both times, there were already many scratches on the car, but they blamed me and charged me over 6000 RMB, which just matched the insurance deductible. Even though I had a clear video showing the scratches were already there, they didn't care. Communication was impossible. Don't be tempted by low prices, rent from Budget or Avis. I will fight them to the end, even going to court if necessary. This has wasted half a month of my time! It's outrageous! After returning to my country, the local staff wouldn't answer my calls or emails. They put a pre-authorization hold of several hundred dollars, but they have the power to overcharge your card!
Scam company! Twice, they blamed existing scratches on me and charged me over 6000 RMB conveniently matching the insurance deductible. Even with clear videos showing the scratches were already there, they ignored it. Don't be tempted by cheap prices; rent from Budget or Avis. I'll fight them to the end and sue them. This hassle has already wasted half a month of my time! It's outrageous! The local staff wouldn't answer calls or emails, and although they're only supposed to hold a few hundred dollars, they have the power to overcharge your card!
There is no audi a3 available, so they put me through on a Toyota rav4, which is good enough. I do suggest them to use studded tyres in Tromso area in winter time, the roads are very slippery.
About QEEQ:10.0/10
The platform is easy to use and providing great price
Le véhicile que j'avais réservé n'était pas dispo, mais il m'en ont attribué un autre de la même gamme. Pas de problème pour la prise en charge de la voiture
About QEEQ:10.0/10
Site très fiable et tarifs compétitifs, pas de mauvaises surprise
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