EUROPCAR CAR RENTAL REVIEWS IN SERBIA

Good attitude

The Europcar staff are very enthusiastic.

The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.

They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.

1. The counter staff was not particularly friendly and seemed somewhat arrogant towards Chinese tourists, possibly due to previous negative experiences with other tourists. 2. The return inspection was extremely thorough, with three rounds outside, three rounds inside, using hands and lights, but no damage was found. Possibly because: firstly, we took great care during use, avoiding bumps; secondly, we spent around 1000 local currency (about 60 RMB) to clean the car before returning it; thirdly, the car was not cleaned when we picked it up, it even had bird droppings, and the staff wanted to return it based on the previously marked damage list, but we insisted on rechecking and found at least three traces, which we recorded to avoid issues during return. 3. Conflicts arise from cultural differences, but mutual understanding is key, even with overseas car rentals. We respect others, and they will respect us. I personally think that those who don't purchase full insurance are checked more thoroughly because, in the logic of the locals: 'If you don't buy full insurance and there's hidden damage, how can I know? Therefore, I must be more meticulous in my inspection.' This is understandable and possibly due to previous distrust caused by dishonest renters.

Booked a Range Rover but received a smaller Range Rover Evoque. Couldn’t fit our luggage. Rental fee was unchanged, and no alternative provided after negotiation with your company. Therefore, giving a negative review!

This trip was arranged based on your company's promotion of visa-free travel and low costs in Serbia and Bosnia and Herzegovina. We booked a car through your platform, which turned out to be the biggest expense of the trip. We expected that this expense would bring a pleasant experience, but it turned into a headache throughout the journey. We were a group of six and ordered a 7-seater car, but we were given a 5-seater. The staff at the pickup location promised we could switch to a 7-seater the next day. Considering it was already 11 PM when we picked up the car, we decided to take it for the night. However, we were told the next day that we could only switch cars four days later. Our subsequent travel plans included accommodations in Bosnia and Herzegovina, so we couldn't stay in Belgrade for that long. We had to make do with the car, which meant four people cramped in the three seats in the back, causing discomfort and even motion sickness for one of us. When driving out of Serbia, the border police noticed the overloading and held our passports for over an hour. On the way from Mostar to Sarajevo in Bosnia and Herzegovina, we were stopped by police and fined 100 euros for overloading; the officer said the fine was supposed to be 200 euros, so he didn't issue a receipt. We were constantly worried about being fined again for overloading, but fortunately, we weren't stopped at other checkpoints.

Upon arriving at the airport, we were informed by the staff that the V class vehicle we reserved was under repair. They gave us a Vito to use temporarily, and we were supposed to switch to the V class the next afternoon once it was fixed. We agreed, but received no email or call the next day. We went to the airport ourselves and waited for half an hour, only to be told there was no progress. They asked us to call them after 8 PM. We called again that night, and they told us to call again the next morning at 8:30 AM. When we called in the morning, they said the car might be ready, but we needed to leave early and had to be on the road. When we arrived at the airport at 10 AM, they told us the car was still not ready. We said we would take the current car and sort out any price difference later, but they refused because someone else had reserved it. This whole issue wasted an hour of our time. The woman at the counter was very rude and offered no solution, saying she only handled rentals and didn't know where our car was, giving us a number for the reservations center that was of no help. The staff were very unhelpful and exhibited discriminatory behavior, treating white customers differently. After almost three hours, they finally let us take the Vito, but we had wasted our entire morning and our schedule was disrupted. The staff showed no apology and argued it wasn't their problem. We documented everything with photos and recordings and sent a complaint email to Europcar. In response, they waived the cross-border fee and gave us a tank of fuel. However, when we returned the car, they attributed pre-existing damages to us, and could not provide previous comparison photos. It felt as though they were trying to reclaim the value of the free fuel. Since we were told we would only have the car for one day, we didn't take photographic evidence initially. Be sure to thoroughly inspect your car and take pictures, especially when renting from Europcar, as their return process is slow and tedious. Avoid Europcar if possible to save time and avoid frustration.

When we arrived at the airport, the staff informed us that the V class vehicle we reserved was under repair. They gave us a Vito to use temporarily and said we could switch vehicles the next afternoon. We agreed but received no email or phone call the next day, so we went to the airport ourselves to inquire. After waiting half an hour, we were told there was no progress and to call back after 8 PM. We called in the evening, and they told us to call again at 8:30 AM the next day. In the morning, they said the car might be ready, but we needed to leave for another city. When we returned to the airport at 10 AM, they told us the car was still not ready. We asked to keep the current car and discuss any price difference later, but they refused as the car was reserved for someone else. This issue delayed us for over an hour. The female staff member was very rude and did not provide any solution, saying her responsibility was just to rent cars and that she had no information about our vehicle. She gave us a reservation center number, which was also unhelpful. The staff's attitude was discriminatory, treating us differently from white customers, and their problem-solving efficiency was zero. After almost three hours, they finally allowed us to take the Vito, but our entire morning was wasted, causing delays in our schedule. The staff showed no remorse. I was very angry and argued with her, but she claimed it wasn't her problem, reiterating that she only handled rentals. We took photos and recorded the entire interaction, then sent a complaint email to Europcar. The reply offered a waiver of the cross-border fee and a full tank of gas. However, when returning the car, the staff blamed us for pre-existing damage without providing before-and-after photos, seemingly trying to offset the fuel compensation. Since we were originally told this car was only for one day's use, we didn't rigorously check or photograph it for evidence. I strongly advise everyone to thoroughly inspect and document cars rented from Europcar. Their return process is very slow and cumbersome, so make sure you allow extra time. It's best to avoid Europcar if possible, as they waste time and cause frustration.

Overall satisfied, but the parking lot had no staff when returning the car; had to go inside to find someone.

Convenient and fast.

The staff at the outdoor pick-up location seemed a bit inattentive. During my first pick-up, they forgot to give me the vehicle registration. When I returned to the airport, they claimed I lost it and asked me to pay a 186 euro fee for the loss. As it was impossible to determine who was at fault, I had to pay the fee. They then gave me a replacement car and claimed they had already given me the keys, but later I found out the keys were still with the same staff member. Overall, the staff at the pick-up location were subpar, making it an unpleasant car rental experience.

Service was fine, but there may be many requirements for expensive car models.

Brand new car with only 1000 kilometers

Although the waiting time was nearly an hour, it was mostly due to incomplete preparation of documents and language barriers. Foreigners are very organized and punctual; they won't serve you before the appointed time. Also, their flexibility can't be assessed by domestic standards. Completing a single transaction generally takes about half an hour; mine took roughly 18 minutes. The lady who served me was very friendly.

During pickup, the attendant just threw me the keys and left. I had to call him back three times. It was 11 PM, very dark, and the inspection was rushed. It was my first time renting a car and I had no experience. My local SIM card didn't have signal (though it was a VIP card). During return, they even took photos under the vehicle saying there were scratches. There was an old, tiny rusted scratch that they claimed was my fault. If it were indeed my fault, I'd own up to it, but I've been driving for 13 years and would know. Though I'm a female driver, I drive 5000 km annually on rough roads in Yunnan-Guizhou, China. My skills are not bad.

Satisfied with the service.

The fuel deposit was never refunded. Additionally, I was charged again for adding a driver and for cross-border fees when returning the car, totaling 18,000 RSD. I reported this issue to the car rental platform multiple times, but never received a direct response. I hope they address this issue soon and provide a fair resolution.

The process of picking up and returning the car is quite complex and takes a considerable amount of time.

We arrived quite late, and the car rental website gave us the wrong model, so our luggage couldn't fit. Eurocar insisted that it wasn't their fault and wanted us to take the wrong car. Later, after a staff change, their attitude improved and we paid extra to change the car.