CAR RENTAL REVIEWS ON HERTZ AT VANCOUVER AIRPORT, YVR

Smooth and convenient.

Smooth and efficient pickup and drop-off process, reliable service.

Pickup was super slow, but return was super fast. Originally booked a Highlander, ended up with a Kia. The car was in good condition.

Big companies are indeed different; both renting and returning the car were very convenient.

Friendly and kind staff. We initially rented a Highlander, but they gave us a more powerful SUV made by GM with a very spacious trunk, without extra charges. It was especially beneficial for our trip to Jasper and the mountainous areas.

Convenient

The car was in excellent condition, pickup and drop-off were very convenient, no additional fees. Will choose them again next time.

all staffs are nice.. reaction is quick. MUST rent car from Hertz next time.

They pushed for insurance and were unhappy when I declined. The car they gave us had a flat tire, but we checked and found it. Eventually, they replaced it with another car. The return location was okay.

Overall experience was quite good. No forced recommendations for additional purchases.

Hele vriendelijke en goede werknemer.

Locatie naam bedrijf goed vermelden.

Very satisfied with the service, convenient and fast from pickup to dropoff.

An African American insisted on an international driving permit, saying it was mandatory to rent a car. Chinese and Hong Kong licenses were not accepted. I requested a different service representative, but he refused. Finally, a Caucasian woman intervened and reproached him before allowing the rental.

Not many people.

The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling. Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me. Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.

Good service, everything is good. The cs is helpful and nice. However, i hoped easyrentcar can help to set up a make sense and fair maximum cap of late return.

Very satisfied, our original car wasn't available, so we got a free upgrade to a 7-seater. The car was new and easy to drive.

Standardized procedures, some small additional charges like extra insurance and whether to buy a full tank of gas, but experienced people can handle these easily.

There was no queue because there were no people; I didn't feel anything special.

Great service

Everything fine. Only the call center is a little problem. Called 4 times and asked me to call back due to unable to pull my contract. They are kind operators but seems not that familiar with the operations.

Very easy and will use it again.