CAR RENTAL REVIEWS ON HERTZ AT FRANKFURT AIRPORT, FRA

1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early? 2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.

Very easy to find the rental location. Although there were many renters, the process went very smoothly.

Pickup and return were very convenient. It took a while to find a place to refuel at the airport, but everything else was great.

We were promised a 7-seater MPV, but got a 7-seater SUV instead. With the third row of seats up, we couldn't fit any luggage. They helplessly said there were no other cars available, not Hertz's fault.

Extremely satisfied with the rental experience. Looking forward to the next time.

Pretty good

Service experience

Hertz provided the service, and it was very good

Very good rental company. The car was very new.

Quite good

The car I got was not the one I reserved.

Good attitude, actively coordinated.

Smooth process, no issues

I guess the whole company only has this kind of cheap broken car!

I hope everyone can be punctual. Arriving on time at the counter will be quick, usually within 15 minutes. The counter staff is friendly and not verbose. Once asked if you bought full insurance, they won't recommend it again. I walked from the long-distance train station to terminal 1 to pick up the car. The route is a bit long, but there are many signs. If you plan to go to another country, be sure to mention it in advance. It should be noted on the receipt and the fee charged. Otherwise, you need to find a Hertz location near Germany to add to the contract before leaving the country, which can be inconvenient.

Had to wait quite a while. The pickup location is a bit far, and you have to find the car yourself.

Out of nowhere, they requested some number, and even after calling the car rental customer service, they couldn't figure out what number it was. It took more than half an hour without providing any number before the rental was completed. I still don't understand the whole situation!

Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.

I've always rented from HERTZ, and generally, there are no issues. I've encountered both enthusiastic and average staff, and I've never had to wait in line.

I asked for a diesel version, but they gave me a Volvo XC60 instead. The space is ample, and it easily fits three 26-inch suitcases with room to spare.