CAR RENTAL REVIEWS ON HERTZ AT MUNICH AIRPORT, MUC

Didn't get the car I wanted

QEEQ is my go-to when traveling abroad. Very convenient.

At around ten at night, there was hardly anyone in line.

Like: Largest luggage space as we had a wheel chair.
Dislike: Good car but came at a price I wouldn't normally pay.

Very easy to use

This was the worst car rental experience I've had in many years. They gave us a car that already had scratches. Thankfully, we had full insurance and took photos when we picked up the car. We returned the car in Salzburg, and the rental company staff there asked for a damage report from when we rented the car. No one had given us or reminded us to take such a report earlier, but they said it was fine since we had full insurance and we wouldn't need to pay extra. In the end, we found out they charged us an additional 140 euros, and we have no idea what for. We contacted the rental car service to inquire. It's been over a week now, and we still haven't received a response. Very dissatisfied.

Clearly deceiving consumers. Initially said they would give us a Volkswagen, later I mentioned we booked a Mercedes, and then they just found a sedan version, not the wagon we booked. Our luggage almost didn't fit.

No issues encountered, acceptable service attitude

Waited 45 minutes in line to pick up the car.

Very good

Before my trip, I learned from Hertz staff in Hong Kong that the actual car models available for the type I booked would only be Ford Galaxy 7 Seats and Ford Tourneo 7 Seats (the rental car reviews also only listed these two default models). On July 29, when I picked up the car at Munich Airport, the counter staff, Hofmann M., informed me that the actual car available was a smaller Ford S-Max. I immediately objected, but he insisted that the Ford S-Max was in the same category (which later proved to be untrue). Because the Ford S-Max was too small, Hofmann M. suggested that I could rent a Mercedes Benz V-class 8 seats for an additional Euro 300 without the Cross Border Fee. To avoid travel delays, I reluctantly agreed. He then printed the Rental Record for me, and after reviewing it, I questioned the last three charges (Fuel option: Euro 73.24, Location service charge: Euro 69.00, and Tax: Euro 72.82). He assured me that if I returned the car with a full tank, these charges wouldn't apply, so I signed the new Rental Record. On August 14, after returning the car, I found out from the Hertz Statement of Charges that the Location service charge: Euro 69.00 and Tax: Euro 72.82 were still charged. First, if Hertz had provided me with the Ford Galaxy or Ford Tourneo as per the contract, I wouldn't have needed to pay extra for an upgrade, which is the root of the problem. Second, if Hertz couldn't provide the booked car model and needed to upgrade, the upgrade should have been free. Third, Hofmann M. stated that only an additional Euro 300 was required and assured me that the last three charges wouldn't apply, which led to my agreement and signature. His sales tactics were basically fraudulent.

Dissatisfied, the contract had undisclosed unfair terms.

Great service!

Due to issues with the rental company's system, the staff took 45 minutes to successfully input the order information. It took a whole hour to pick up the car.

The car was not cleaned before handing it over, which didn't feel great. Although it's a new car, it was very dirty with many scratches.

Standardized service

The Munich airport branch isn't open 24 hours, they start at 8 AM, and their customer service was quite poor and indifferent.

Smooth communication, clear instructions.

You can pick up the car as early as 6 AM, no crowds.

Deceived about insurance, claimed to upgrade me, thought I was paying an extra 100 RMB as shown in the app, but actually paid 800 RMB more.