CAR RENTAL REVIEWS ON HERTZ IN FRANKFURT

The vehicle is great, a new model with a diesel engine, much better deal than the Touran I rented through Avis in 2011, with mileage around 10,000 km.

The service was excellent, the rental process was very convenient, and they even offered a free upgrade.

The Frankfurt Airport location is easy to find, right inside the airport! The service was attentive. They even brought the child seat directly to the garage. The return process was simple. Very satisfied!

Acceptable

Patient and friendly, great service

Great service. We don't speak English, but they were very patient and friendly.

Pretty good, they even gave me a free upgrade to a Grand Cherokee. The car exchange was smooth as well.

Efficient car pickup.

The service and the condition of the car were both excellent.

We rented a car from HERTZ. The process was quite convenient and the staff were very friendly and nice. They checked our order, driver's license, age, and driving experience. The staff of the big company had a pretty good work attitude.

Very good!

Picking up and returning the car was very convenient.

Very convenient

Professional, enthusiastic, considerate, and hassle-free.

The service was excellent. It was very easy to find the car at Frankfurt Airport. Upon return, just follow the signs to locate it. The car inspection during drop-off was very quick. They gave me a free upgrade from a BMW 3 to a Volvo XC60.

Everything went smoothly, a great car rental experience.

As always, convenient and reliable. The 320d has powerful performance, and the station wagon's trunk space is huge, perfect for driving in Germany.

Both picking up and returning the car were extremely convenient and fast. I originally booked a Mercedes C-Class, but since it was unavailable, they upgraded me to a Volvo XC60 for free, which was fantastic for highway driving.

Hertz's overall service was terrible. We had to wait in line for more than half an hour at Frankfurt Airport to pick up the car, only to find out that their store's computer system and POS machine were both down. They said they needed to do a pre-authorization over the phone. After showing them three cards, they finally said it was successful. However, we received bank messages showing pre-authorization on all three cards. They provided incorrect parking information, making us search for the car for quite some time, and eventually, we got help from staff from another rental company to find the car on an upper level. When returning the car at the Frankfurt city center location, I requested a receipt and was told to come back the next day. When I went the next day, they said they would check immediately and to come back in 20 minutes. After waiting 20 minutes and returning, the counter staff had already left. A neighboring rental company employee said he received an emergency call and had to leave. We had to go back a third day and were presented with a bill over 600 euros higher than our booking. When we discussed the incorrect charges with the staff, they told us that they billed according to the computer records and advised us to call customer service. We had to fly back to our home country that day, so we could only handle the issue after returning. Overall, this was a terrible car rental experience.

Very satisfied