CAR RENTAL REVIEWS ON HERTZ IN FRANKFURT

Service was decent and efficient.

Good.

Everything was great!

The car provided by the company initially had no trunk space, but we had booked a car with a large trunk. We coordinated with AVIS to get a replacement. The car was very dirty when we first received it. After requesting a clean-up, it was much better. Overall, the experience was quite convenient.

Our car did not arrive on time as scheduled. When it finally arrived the next day, we found the trunk was too small. However, the company's staff was very responsible and arranged for a car with a larger trunk from another company, solving our problem. Their attitude was great.

The staff's service attitude is excellent.

The vehicle was in great condition and fuel-efficient as it was a diesel. The staff were friendly, but there was no one to accompany me for an on-site vehicle inspection.

Very good

As a well-known car rental company, both pickup and return are very convenient. The service is excellent!

I reserved a BMW 3 Series but was given a BMW 5 Series Touring. It's a diesel hybrid, comes with navigation, and can display the speed limit on the dashboard with the vehicle's LIM speed limit function, making it very convenient to avoid speeding. The upgrade was great...

Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.

Great service. Booked a BMW 3, but received a Mercedes E diesel wagon. The vehicle was very new with less than 20,000 kilometers, clean and tidy. Service was professional and reliable.

When we arrived in Frankfurt, the Mercedes 8-seater we reserved was unavailable, and they insisted on giving us a Ford 7-seater instead. We had eight people, how could we all fit? We went back to negotiate with the lady at the counter. She insisted that only the 7-seater was available. The two cars are of different sizes and not even in the same group. She was clearly lying, saying that the rest were all 9-seaters that required extra payment to upgrade. We argued that this was Hertz's problem and they needed to resolve it. She eventually said she would try to get a car from a nearby location but couldn't guarantee it. She asked us to wait on a nearby sofa, but we insisted on waiting at the counter. In less than a minute, she rummaged around and suddenly found the 8-seater Mercedes right next to the Ford. This is blatant lying. If not for the communication between Zuzuche and Hertz, I would have sent an email to complain. I have Hertz's gold card and this is the kind of deceptive service I get!

I booked a BMW 3 Series but got a new Volvo XC60 instead. However, it cost an extra 250 euros. Foreigners are getting smarter too.

Hertz's service in Europe is also quite good. I used Hertz when I traveled to the US as well—picking up and returning the car was very convenient.

Very good

Timely pickup, excellent service, and easy car exchange

Picking up the car was convenient, and the vehicle standard was upgraded when I picked it up. Great! When returning the car, we arrived very late, and there was only one staff member who told us to fill in the return time and mileage on the rental agreement and drop it into Hertz's mailbox. How to handle possible parking fines during the trip is still unknown. Will it be deducted from the credit card? Please contact me, Hertz!

They always add extra insurance without explanation. It's hard to judge, so I had to buy it. Very expensive.

The service was quite good.