CAR RENTAL REVIEWS ON HERTZ IN ROME

Rented a car at Rome Termini train station, but the price was twice the original order. Spent three hours negotiating with QEEQ and the store. QEEQ thought I went to the wrong store, while the store claimed it was a system error and changed the price, wasting a lot of time.

The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.

Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!

We had a reservation for 10 AM and arrived around 10 AM. There were two groups ahead of us being served. When it was our turn, we were informed that they had no A6 Avant available at this location. After waiting for an hour and a half, we were given a Ford S-MAX instead. The group before us, who were also Chinese tourists, received a Jeep Grand Cherokee and a BMW 5 series.

No need to queue, procedures are not complicated, and the staff is friendly. However, they could be more detailed when introducing the vehicle and doing basic checks. For instance, informing customers about basic info like the fuel door switch and fuel type.

The place to complete the procedures and the pickup location are separate (about 500 meters apart). The person at the pickup location had a very indifferent attitude.

The service attitude was average. They insisted we rent snow chains, which added 60 euros to the total cost. They scared us by saying we would be fined if caught by the police without them. When we wanted to store our luggage for a few hours when returning the car, they refused.

The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.

The staff at the counter were friendly when I picked up the car, but the garage personnel kept urging me to leave, giving me insufficient time to inspect the car. They were also impatient when I asked about how to use the onboard navigation system.

Good service.

Great service.

I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.

Pretty good

The service was excellent.

The store is quite small and a bit hard to find, better to use Google Maps first. Reception service at the store was pretty good. Initially, we were given a Viano, but it was too big and we were afraid to drive it. They nicely switched it for us. The car pick-up service at the parking lot was also very nice.

The store service was okay.