CAR RENTAL REVIEWS ON HERTZ IN ROME

The car rental company's service was quite good. The Rome rental location was easy to find, but the drop-off point at Milan Airport was poorly marked, it can only be described as a trap!

Very good, new car and excellent service.

The battery was completely dead and wasn't detected or replaced in time, which led to a breakdown during the trip. After calling the emergency support hotline, we waited in the snow for 3 hours with no assistance. Eventually, we had to buy a new battery at our own expense to get the vehicle working.

Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.

Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!

The procedures were clear, the process was smooth, and everything was great.

I rented an XC60, which is categorized as a mid-size luxury car. Upon arrival, I was told I could only choose between a Nissan X-Trail or a Ford S-Max. After unsuccessful negotiations, I had to settle with one of these cars. Do these two models qualify as mid-size luxury cars?

The waiting time was extremely long. Each transaction took significantly longer compared to our experiences in other countries and companies. We rented 2 cars; they gave us one right away but said the other one hadn't arrived yet. After 40 minutes, they gave us the keys to a car that hadn't moved from the parking lot. It was a waste of time, taking a total of 3 hours from paperwork to departure.

Queuing for car return took too long, everything else was fine

We arrived early, and there was no one. The pick-up location was about 300 meters away from the main office.

For the second part of our trip, we rented a car. With the experience from the first part, everything went very smoothly. We rented the same model as before but found it too big, so we asked the rental company for a smaller one. Returning the car was very convenient; we drove to the parking lot, and the staff just checked the fuel gauge to complete the return. It was very quick.

Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.

Very good and convenient

When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.

My first self-driving experience went very well. Both QEEQ and Hertz provided excellent service.

Hertz was great; they promptly helped us resolve any car issues during the trip.

Good attitude

Received fines two months later, found many similar cases online

The reserved model was not available, they said the car didn't come back, and there was no similar model, so we had to switch to a station wagon.

The staff forcefully upsold services and provided an inaccurate navigation address for the car exchange location, causing a lot of wasted time in searching and making international calls for help. We booked a Fiat but received a local Italian brand car instead, which was in poor condition and very dirty inside. I believe this issue is specific to Hertz Italy. Last time we used Zuzuche in France, we booked a Polo but got a C4 estate, which was much better. This time the experience was very poor. Additionally, we were stopped by the police right after setting off. Fortunately, the translated documents from Zuzuche and the original driver's license helped us pass smoothly, which proves the validity of the translated documents. However, it was quite a scare. If you have time, it’s recommended to get an official certification from the embassy or consulate for more assurance.