CAR RENTAL REVIEWS ON HERTZ IN ZURICH

Everything went smoothly.

Not bad.

Why add a cross-border fee of 30 francs? Why add an agency fee of 20 francs? I have already paid in full in advance. I hope the platform and the car company will handle these costs.

The stuff went out of their way to provide the best vehicle.

When picking up the car, the counter staff told me that the vehicle had no damage or scratches, and any scratch smaller than 2.5 cm would not be recorded. I only checked the body at pick-up and did not pay attention to the wheels and tires. Upon return, the staff claimed there were scratches on the front right wheel and demanded compensation without measuring, simply taking a photo and charging 350 Swiss Francs for repair plus 90 Swiss Francs for labor. I refused to sign, but was told the charge would proceed regardless. I'm disputing this with Hertz customer service. 1. The pick-up staff's guidance was insufficient and potentially misleading regarding scratches under 2.5 cm. 2. The return staff did not measure the length and insisted on the charge. Their latest response is to measure and photograph after the next rental. How can I be sure the damage wasn't caused by the next renter? 3. I cannot ascertain if the damage was pre-existing or caused during my rental. 4. Hertz did not provide specific scratch definitions or compensation terms. There is no official documentation clarifying whether this scratch requires compensation or detailing the cost.

Hertz at the Swiss airport is a deceitful company. They gave me a good car, but imposed a huge penalty after use. I rented for 2 days, and the rental fee was only around 900 rubles, but the penalty was 5000 rubles for minor, nearly invisible issues, with no standardized comments. They charged my visa directly! Don’t rent a Hertz car in Europe anymore; they are completely deceitful and dishonest!

I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.

Fast pickup

I was told on pickup of the car I would not be able to use a Visa card for the deposit for the car. Only MasterCard was accepted unless I maxed out their insurance which was of no use for me and I was forced to as Visa was the only payment I have on my holiday. The staff directed me incorrectly to the car park to leave the airport with my 60kgs of luggage...... gigantic waste of time starting our trip in Switzerland. The Mazda CX-5 was the only good thing about the experience.

Great experience. Although it wasn't the BMW 5 I reserved, I got a Mercedes E200 4WD wagon, which was in excellent condition.

There were not many people when we went that day.

OK

OK

They didn't have the car we booked, but we got a slightly smaller one with free GPS and an extra driver. Also the return guy chased me down the street to give me my sunglasses back. So happy with our experience.

I booked a BMW Series 3 GT touring edition, and they upgraded me for free to a Volvo V90Cc. They even patiently explained the functions and operations of the car.

Switzerland truly is the pinnacle of human civilization. The entire process was completed in 10 minutes, and the experience was excellent. I booked a 3 series but got a free upgrade to a GLE. Compared to Italy, well...

Very good

It's hard to rate. I had a lot of luggage, so I specifically rented a Peugeot 3008. Upon arrival, I was told they provided a similar model, a small BMW. The trunk was extremely small. I requested a larger trunk but was told there was no car of the same size available, and I had to pay extra. I ended up paying 150 francs more for a Honda, which was quite disheartening.

No one answered the phone to change the reservation. There was no option to change it online.

The location comes up as hertz downtown which doesn’t correlate to the actual location

Very satisfied. Even though our English is not good, they patiently used their phone to translate important points for us. Our credit card couldn't be used at the self-service gas station, and we were worried about returning the car late, so we returned it first. They informed us that their refueling service charges double and gave us a bit more time to refuel ourselves.