HERTZ CAR RENTAL REVIEWS IN NORWAY

The car and customer service were good. The extras in the bill ( insurance, additional driver, etc) were not explained at pick up and were a surprise at the end.

Despite confirming no violations, an additional 700 NOK was charged! No clear response from the rental company so far!

Satisfied

Hertz, as an established car rental company, provides satisfactory service with good communication.

The Hertz store near the Oslo Royal Palace is the worst in my nearly 20 years of car rental experience. I had a reservation to pick up the car at 19:30, but the store was already closed when I arrived. They offer a self-service option, but the store didn't contact me in advance. Self-service requires a deposit and signing a form, and then you get a code to retrieve the key from the machine. After contacting the car rental company, I had to change my plan and pick up the car the next day. They gave me a car with two scratches. To avoid trouble, I returned the car the next day during business hours to confirm everything was fine. Two days later, I received an email from the store saying there was an issue with the hood and needed repairs. This store is really terrible, and the car rental company's customer service is now handling the situation.

The customer service was very good. The staff at the counter were polite. However, the information about the payment of tolls and parking could be explained better. I have provided a deposit on my credit card. I have returned my car with the key drop. I have no idea of the toll and parking charges deducted. I am still waiting to discover the deductibles. I was given an upgraded car, which was very good. I had booked a Toyota Corolla and was given a Toyota Lexus. There were some scratches on the bonnet of the car, but it was in good condition otherwise. I was advised to take photographs of the damage by customer services.

The booking platform is very easy to use to book the right vehicle. The loyalty scheme could be more improved with more ease of collecting the rewards and using them.

The staff were friendly, but the card they brought couldn't complete the authorization. I had to go back home to get another card, which wasted a lot of time. It's best to be well prepared in advance.

At our flight arrival Hertz was the only rental car booth closed. All the other rental cars were opened. we tried to deal with the Hertz "auto-pickup" box and it was a mess. Hopefully a Hertz agent showed up after 15 mn and we were able to make the papers. But we lost 45 mn in the process with a lot of stress (we thought at some point that we would have to deal with this "auto-pickup" box)... especially when you see that all other customers from other rental cars companies were treated the correct way. So a really bad experience with Hertz. On the positive side, the car was nice.

really good.

Due to land at 11pm and car hire closed at 11.30, so relieved after 3 hour delay to find Hertz had stayed open for us - although charged c£50 surcharge which I will claim back from the Carrier.

The car rental process was simple and fast.

We requested for a Toyota Corolla or similar but got a pseudo-SUV (Ford Kuga) which was awesome! Pickup and drop-off were totally fuss-free and staff were really friendly.

No qualms at all! Policies/Insurance could've been better explained and differentiated but nothing majorly misunderstanding.

Smooth and friendly

Very nice car, almost new Hyundai Ioniq 5 instead of VW ID3

My car rental experience abroad has always been great.

La voiture était très propre , dommage qu’elle n’était pas équipée de pneus cloutés ( étrange ) surtout pour circuler sur les routes glacées norvégiennes....Le retour du véhicule est succinct, il n’y a aucun contrôle du loueur ...

The fully self-service pick-up is quite challenging for inexperienced users. Fortunately, our English was sufficient; it took two phone calls and the self-service machine's camera to get everything sorted. There is almost no information about using the self-service provided on the car rental platform. For those not proficient in English, avoid choosing self-service pick-up. In Bergen, it seems only the airport offers staff-assisted service.

The self-service pickup machine does not support Chinese driver's licenses and requires remote manual assistance. It took two hours to get in touch with someone.

Véhicule surclassé

Meilleur prix

Very good

Staff were very polite and instructions were clear