EASIRENT CAR RENTAL REVIEWS

Worst car rental service ever, they run out of economic or medium cars. And don't agree to make upgrades, they make a list of customer with my same situation and make us wait until car returns. After spend more than 3 hours need to go to my hotel with out car and return next day to pick the car.

Easirent were excellent. They did a very thorough pre-rental check of the vehicle noting every scuff and Mark, which put me at ease. Clear, concise information from them and excellent service.

Waited atleast 30 min to pick my car up even tho i ordered ahead. there was one customer ahead of me with an issue. When i complained someone else came to finish me up.

Just pick up

Avoid this business! The car was in terrible condition (damaged, things loose and rattling) and very dirty - I couldn't believe they rented it to us. They tried to charge a $250 deposit to my credit card that would be refunded up to 10 DAYS after I returned the vehicle. I told them no - that was not disclosed to me when I made the reservation. So they said they would wave the deposit for a $53 non-refundable charge. They get you either way. They also make it look like you are covered insurance-wise, but beware - if you are a US citizen, you MUST give them your car insurance policy number - I had to call my company to get that and that took awhile. They try to nickel-and-dime customers, and even try to short folks on how much gas in the tank when you pick it up. AND - this is NOT at the airport. The booking site makes it look like it is. You have to wait for a shuttle to take you to their tiny (and not-very professional-looking) office.

Long wait for pickup/ rude unapologetic staff- I was told 5 minutes but was waiting over 45 minutes for the pickup, rang office 4 times. Was spoken to rudely and abruptly by 3 team members, they constantly said just 5 minutes away but I waited 45 mins and they were unapologetic about being so late. Took a further 1/2 hour or more to get to the office and get on the road. Hiring cars without road tax - When checking out, a guy beside me was complaining - he was waiting a month for a refund- due to returning his hire as it had no tax. No road tax? with a hire company? I did not think to check my tax disc? I gave the benefit of the doubt and thought this must be a one off surely? however over Easter I was pulled in by gardai and my vehicle had no up to date road tax on it. The company was unapologetic upon return of the car. I only got away with a fine/confiscation because the garda was local and took my work that it was a hire and he let me go. Poor customer service - They are so unapologetic and unhelpful and I doubt their integrity. The only small redemption is the girl Lauren who did eventually come to my assistance and was the only polite/genuine/helpful person in my whole experience with Easirent.

Jamal the service representative rented me a vehicle with two bald front tires! Literally no tread, I took a picture with a penny in what would have been the tread area to show just how bald the tires were. I addressed the lack of safety, but apparently Jamal stated “that’s all he had for a vehicles”. I checked the lot and saw at least 7 other vehicles.

It was really nice to speak to Peter while taking up the car and it explained the process very well and while returning the car service was exceptional

Totally ripped off. On return, they pointed to tiny (2-3mm) stonechip in the windscreen and charged £135 for damage, despite my insistence that this hadn't happened during my rental. On returning home I was able to view the original condition report in better light and could see this chip was actually already marked on the sheet. But despite sending them proof of this, they refused to refund the damage charge. I can only conclude that they are purposely operating a business model based on insurance fraud and ripping off customers. AVOID AT ALL COSTS!

We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.

All good.... quick and no problems at all

Nothing

The staff lied repeatedly about the need for the Sunpass toll. We specifically asked if 95 was strictly a toll hwy and ALL 4 members of staff said yes. We asked a 3rd and 4th time if there was any route to get to Miami without using a toll road and were lied to. Even went so far as to tell us if we went on 95 without the Sunpass, we would be issued a $25 fine for each offense. Of course, once we got on 95, we saw that only 1-2 lanes required a Sunpass. They totally robbed us of an additional $30. Also, neither my husband or myself received a copy of the rental agreement and when we asked for a copy of the digital agreement we signed, we were told it would be sent to our email. No email was sent! Then, after waiting the 3-5 business days, I tried to call about the $250 deposit placed on my credit card. For three days no one answered the phone and I had to call my credit card company to get my deposit back! Nice clean car for a decent price, but the customer service are thieves!

Annoyed with the excess, policy, cost me more to reduce the excess than the weeks hire. Your policy of blocking the entire excess is not a way of encouraging repeat business. I have an annual policy for covering any eventually. In hindsight I should have left the office and lost the115 pounds instead of reducing the ecxess. I was left feeling robbed and foolish.

Very long wait picking up. Two people in front had to call their insurance companies. One walked out. The only car they had for us was a van. Badly worn tires. Body damage. They asked us to sign a blank sheet indicating no damage.

This was the second time using this rental company and the last. The check out is ridiculous long, no where near the offset of the price. The car wasn't clean. Really bad.

Still waiting on my refund

The young girl Laureen was fantastic very helpful, pleasent could not do enough for you a pleasure to deal with her

All the time , the person who works in the company tries to increase the amount bill

Very disappointed, infact a, ripoff, the car hire from the 1st to the 7th cost us £500.00, which was not expected at all. Basically once your stuck there what else do you do but pay!! The car itself stank of cigarettes. We were given a GPS satnav, useless, even the staff didn't know how to programme it after spending 20 mins trying to set our destination! Basically just a company ripping people off when they know they have you by the short and curlies!!! Would never book online again.

Employee in person and then employee on the phone said I could have brought the car back later due to their slowness in providing me with a car. No one mentioned any price to pay on top and I have been “secretly” charged 40€. Had to check statements to notice it. Terrible planning at pick up (bank holiday apart) and customer service not transparent