EASIRENT CAR RENTAL REVIEWS

Awful experience with Easirent. They ask you to wait at Zone 14 in Dublin airport which is a bus stop. The airport staff told us they did not have a licence to be picking up from the airport and that the driver would be arrested on arrival. Took over an hour for the driver to arrive. The desk staff were very rude and the vehicle was covered in dents and scratches. They tried to force us into taking their insurance even though we had already insured via EasyRentCars.com. Awful experience. Do not use EasiRent DUBLIN AIRPORT.

faster counter service at pick up but especially on return ..very poor

no real problem with easyrentcars

had a reservation 2 weeks in advance and show up to no vehicles avail and a mess of very unhappy folks in the lobby

After my long wait, George was Helpful, " EXCEPT when it came to EPASS info...". He said they NO LONGER TAKE CASH - Wrong ! Most U'll need EXACT COINS & were 2 on I 417 who would give Change. I've came to ORLANDO for Years & generally only use 528 to leave & return to Airport so 4-6 TOLLS, yet he SOLD Me 14 days x $10 ea. + TAX. So with a LARGE CREDIT BALANCE on the EPASS, do U REFUND or I must take my TIME to get it from Them? Thanks, JOHN ZINTER

The car was in a terrible condition, car body panels hanging off, scratch’s, dents. The customer service was terrible. We were told we had to take out additional insurance and if we didnt take it they would cancel the booking. We were held over a barrel and blackmailed in to it. We will never ever book from a smaller company ever again.

Just remember you get what you pay for! The car was DISGUSTING! There were stains all over the seats, both front and back, and god knows what on the inside of the front windshield. The car had not been cleaned inside or out before my pick-up. The person inspecting the car didn't mark down a single scratch or dent on the car (ie. insinuating that it was in perfect condition), but when I inspected it before accepting the car, found no less than 10, with some of the scratched being very major ones; an example, being a large, six inch scratching the front bumper - six inches long and one inch wide - absolutely unmissable! Definitely inspect your car yourself first before signing anything. When I got in the car and turned it on, the "Maintenance Required Soon" message was shown on the (very dirty) screen. Within a few days of my trip, that soon changed to "Maintenance Required". Luckily, I think it was only a service needed, because a specific mileage had been reached, but still... they clearly don't maintain these cars. Please read on.... They charge you $9.99 per DAY for SunPass which you will need for tolls (trust me - you absolutely have to have this), so my "cheap" 10 day rental ended up costing me $100 USD more than anticipated. As a comparison, Hertz and Avis charge $3-4 per day for the exact same thing. It's a total scam To top it all off, I waited almost an hour to pick up my car. Trust me, this is not the way you want to start your vacation in Florida. I will not be renting from them again.

Easy to book.

I was asked if I wanted insurance which I clearly declined. After some confusing conversation I was then charged £180 for something I did not want and when I asked for my money back the staff member refused to reimburse me. To make matters worse he then said he can prove I agreed with video footage which I was more then happy to review and to my "surprise" he wasn't able to show me. I will never make a mistake by using a cheap car rental company again. Very Very poor. The only saving grace was the staff member on my return was very good and helpful. what a great guy he was.

If you expect Easirent to be like a larger, more expensive car hire company, you won't understand how it works. If you accept that they have their rules, and you have to follow them, then it's a great service and great value. Just do your research, know what to expect, and if you don't like what's on offer, then that's good because it leaves more cars for those of us who do! Enjoy the drive!

There was an odour of cigarette smoke in the car, it had been cleaned and I think air freshener used, but you could still smell the smoke. Only minus really.

Checking in was a nightmare and the lady that assisted did not help in the least bit. With that said, the driver and Rashad (who helped when I turned my car in) were really nice guys. Also, it was not clear that I needed to provide my own insurance or pay extra. I ended up having to pay extra ($44.00) for insurance because the lady that helped me check in would not let me use my insurance. I am not sure why because I have collision coverage but by then, I was so frustrated as I had been waiting over an hour that I just ended up agreeing to pay. I am attaching my insurance as proof that I do in fact have collision coverage.

Everyone was very friendly.

We had a flat tire and had to make calls to four different agencies, starting with the rental site in Glasgow, before we got a new tire. It would have been much easier and faster if a spare tire was in the car. The kind gentleman who finally brought us a new tire said it was a frequent issue with rental cars.

Car was in great shape. No problems. There is an $1800 US deposit for anyone not living in the USA which I think is unheard of. Got stuck getting out of the lot for about 10 minutes during pickup, but that’s mostly just the fault of the customer in front of me refusing to get out of the driveway and there’s no room to get around. Shuttle was easy both ways and fast. Overall great experience.

Joe in the office was really great, friendly and helpful. Watch out for add on to cost of car. Frustrating to find out you have pay for so many add ons

Do NOT rent a car with EASIRENT. (the car renting company, not the booking platform) The pick up process was beyond terrible, lasted over 1 hour and we felted scammed! We had already paid for insurance when we booked the car online, and the first thing they offered when we arrived was to buy insurance again otherwise a 1500£ deposit was required (higher than what was in the booking e-mail). Other members of our group (not the main driver in the booking) had valid credit cards but we were not allowed to used them, and thus the main driver had to contact the bank about the credit plafond. While we were waiting the staff was rude to us asking if we would take long and they had other things to do. We were taking long because they added several complications and would not accept other credit cards!! The whole process took over 1 hour, it was a terrible experience and they tried selling their own insurance over what we had already paid several times (se we wouldn’t have to pay the 1500£ deposit), it felt very much like a scam.

We are still waiting for our money back regarding the taxi transfer from the airport. We hope this is imminent. The insurance was a little high for a day!

i didn't like the fact that they tried to sell me additional insurance , although I told them that I bought insurance from Easyrent during my booking. They said this is not their insurance and requires a lot of paper work if anything happens.

The staff on counter and the driver of the shuttle bus were friendly on pick up but taciturn to the point of rudeness on the return.

Appalling , you advertise cars that are 1 year old the heap you gave me was 3 years old over 65000 miles and service light was on, you tried to sell me add on car insurance by scaring me and swiped my card for over 2000 euros that takes 18 days to return , shocking service, add to this I had to pay for a taxi to get to your site all round a joke , never again

Lydia and Gordon helped assist me with all my rental needs, and provided me with excellent customer service. They were very efficient with the check in process, and provided me with all the necessary rental information I needed to complete my rental process. I will definitely rent from this company again! ⭐️⭐️⭐️⭐️⭐️