EASIRENT CAR RENTAL REVIEWS

Car was damaged and service warning light was on dashboard

fast as always

My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.

Maria the lovely staff member at Easirent made my process absolutely faultless was extremely helpful and even gave me some ideas of places to visit. She actually made the experience so pleasant I will certainly use Easirent in the future.

Good website could give more in regards to photos of the vehicles but many other car rental company's are the same across the board

The wait was long..to pick up n drop off. 1st the shuttle driver picked up a person n dropped them off before taking us to get our rental which was unacceptable. Get to the counter the gentleman was not friendly it was three of us waiting one person working and the person ahead of me had issues,it was late n I was tired. the car needed maintenance hard to drive I think it needed power steering fluid. I dropped off n it was two workers n I waited 30 minutes to just to return a key n sign..The Staff was not very friendly nor helpful..but for the price I guess u get what you pay for.

The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you

All I would say is make it clear tonew people renting that they have to drop off at the pick up point .. your literature implies you deliver back to the airport and then call for the shuttle ... this is not the case ... other than that you are great .

Car was very clean. Counter staff was easy going but took sometime for other person. Insurance was very costly!!!

Terrible experience, Condition of 1st van was totally unacceptable. service was poor when picking up both vehicles, just terrible all around. Have sent in a formal complaint but yet to hear back, not holding my breath on the reply.

It took about an hour a half to receive the car there was a backlog of customers at the facility at Heathrow. The car trip meter was not put to zero but I only realised this after I had set off in the car.

The platform seems good.

Dear Team, Having recently used Easy Rent Cars I felt it necessary to get in touch and write reviews (which is a first for me) of our very bad initial experience with your supplier 'Easirent'. My wife and I recently arrived in Stansted Airport, London where we had reserved a hire a car with yourselves, which involves calling a number to get on your shuttle bus outside the airport which then takes customers to your car garage nearby. Once reaching the bus stop area outside (where we were told to get on the bus), we saw the bus and waived it down, the bus driver rolled his window down and said he "was full". As he drove past us to our utter bemusement my wife and I noticed he had several vacant seats. I then decided to call the number again for pick up and the gentlemen said there is only one driver and he will do a round trip which will take 20 minutes. After waiting outside in the cold for 20 minutes the bus arrives again with the same driver 'Tanase' where we finally got on and asked him why he didn’t let us on and say he was full when he had empty seats, he simply replied “I speak no English”! To say this was a lame excuse and the guy was totally rude and unprofessional is a huge understatement. With the visit to the UK for a family funeral the next day and after a 7 hour flight this bizarre attitude was the last thing we needed. When we arrived I mentioned what had just happened to one of the staff that was serving me at the desk, who apologised on his behalf and gave me an upgrade. I was not looking for an apology nor an upgrade, just simply relaying this on, as the whole experience was surreal and I'm sure if this happened to us, it's happening to other customers too that Tanase is supposedly meant to be picking up. Please ensure this gets feedback to Management, especially in your Stansted Airport, London branch. Regards,

The counter staff member was incredibly insistent on trying to get you to pay for more cover even if you’re already covered. Don’t give in or be fooled into thinking you need it.

Booking through easyrent was very straight forward and informative on your booking, would definitely use again

excellent

fast and easy

nice staff

fast process of booking

Car was OK but, to be honest a lot bigger than expected and luggage space was limited. Fortunately only 6 people in the 7 seater car. Citroen Berlingo vs Ford Galaxy expected. No real boot as such but just enough room for two cases in the back and an extra case between two people on the back row. There was a delay at the booking in process as the couple in front had been brought to the wrong place and it took a while for the guy behind the counter to sort this out. His colleague at the time wasn't much use. However, once the original chap got onto us he was very professional and the handover was very quick.

Exelente servicio y muy recomendado.

Terrible. We wait for more then 30 minutes on the airport to take the Van. When we arrived at the counter to take the car, they try to sell me insurance, I said I didn’t want and they said it was mandatory. I asked to cancel my booking they said ok, but they didn't give me any confirmation, I asked for just one email for confirmation and they said they couldn’t send. I tried to make a recording of the girl telling me that the booking was canceled, but she didn't want to talk, which makes me think they didn't cancel. I need to took an uber to the hotel and lost 2 hours.

I found the staff at Easirent to be helpful, courteous and efficient, from the driver who picked us up at the airport within minutes of being called, to the desk agent who processed the paperwork and had me in a car in very few minutes. The return was just as efficient. In fact, the driver checked the car in and then immediately drove us back to the airport. I could not ask for more efficient and courteous service - and the cost of the rental was excellent, too.

Easyrentcars is my "go to" car rental site. Over the past 3 years they have consistently given me some of the best car rental rates of any on line agency. Also, their customer service is excellent. They answer the phone and respond to emails in a surprisingly timely manner. Kudos to Easyrentcars.

The car i got was a very dirty both outside and inside. i think the car was not clean at all

Terrible staff, they don't care about anything. Car given with full tank and low pressure in tyres.

La voiture était un peu basique mais le personnel très serviable et le processus très efficace

Très facile a utiliser

I had 2 people with limited mobility travelling with me. The car was supposed to be ready from 3pm, and it was 4.50pm when it was ready. 10 minutes for it to be ready became 1 hour. Car was waiting to be cleaned, while other cars that were not waiting for rental were being cleaned. Staff had no interest in expediting the cleaning of the car until I eventually lost my patience. A very bad customer service experience.