PERTH CAR RENTAL REVIEWS

Car interior was very dirty. It seemed like the car was not cleaned and attended to after the previous driver, and was given to us right after it was returned which got us a little taken aback. No staff from Europcar assisted us with the car checks during pick up. The staff at the terminal 1 perth airport pick up counter seemed really unfriendly as well. We had opted for the navigation device but was informed that all the GPS devices in their possession is not working. We were even told that it was a special request and not an option. If it is not an option then it shouldn’t have been offered to us in the first place when we were making the reservation through EasyRentCars.com In the end they managed to find one that is working and hand it to us but we were disappointed by their failure to check the condition of the GPS with us. The GPS works fine when connected to the car after ignition. But died after the car engine was switched off. Hence we were unable to preset our destinations into the GPS offline. The navigation library of the GPS is underwhelming too. We are unable to route to at least 4 of our destinations even though we entered the correct address. There were no matches to be found. Staff also try to hardsell their insurance coverage despite us telling them we have purchased one with AXA which was offered to us by EasyRentCars.com Despite all that, the staff at the drop off at Gordon Street Perth City was friendly and accommodating. It’s my first time with Europcar and it will probably be my last.

Easy to use interface. However, would be great if easyrentcars.com can liaise with their respective car rental partners to create a more pleasant experience. For example, the insurance coverage for the car.

Car in very good condition, good price and easy pick up drop off

Arranged a drop off at our overnight airport hotel at drop off. Thank you

Nice car and good staffs

Preferred apps for car booking

Awsome smooth transaction

Eurocar was too eager to charge for late return even though it was not our fault that the car drop off was not easy to find and there was no one at the counter when we arrived to return the car key.

Good

Good

They were very polite and helpful, the car we received was in great condition and was a pleasure to drive. Was very happy with my ace rental.

Booking process was quick and easy, and the price was second to none.

Enjoyed the corolla hybrid

Car condition is great, CS helpful with info required.

Great app

Quite pricey for just a basic car, but I guess that's how things go over the Xmas season! Overall, the service was great though. The car was nearly brand new and ran well - exactly what I needed.

Quite new car. Very comfy and suitable for SA roads.

Easy booking, everything as expected.

All good. Fuss free, so far no issues or problems.

Seened to get the best prices, can't complain

Was surprised that I had to pay an additional $200 for insurance from euro car as thought all had been paid up front Checking in took far too long - the lady was very friendly but somehow the booking disappeared and she had to redo it

as above - better understanding of other costs likely to be incurred

Great

Great

Close to Perth Airport and the pick-up was easier than expected. The staff who picked us up was very friendly.

Hassle-free booking and made helpful reminders.

Great value, good car, but outside of the terminal, takes 15 mins to come pick up plus another 10/15 drive and then some time to get the vehicle, when we returned there was no one there, we had to call for pick up, I have not received a receipt after returning the vehicle

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Great service.

48 hours before we were due to leave on our flight, I was told the car I booked was not available, despite booking several months in advance. Thankfully a suitable alternative was offered.

Unsatisfied