CHRISTCHURCH CAR RENTAL REVIEWS

Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.

Terrible! Due to the pandemic, we needed to leave early and returned the car two days ahead of schedule, but the rental company insisted on not giving us a refund. Additionally, they called us to return the first car because it was pre-booked by someone else. The second car they gave us was leaking oil and was in terrible condition.

Great staff, super helpful and friendly.

Great customer service, friendly and helpful - would definitely recommend.

Awesome.

Awesome.

The option to return the car at a different location is very convenient, especially since both the pickup and drop-off points are at the airport.

Already booked a car for March.

Very convenient. Once you collect your luggage, you can see the counter. Just give your name to the reception, and after completing the formalities, you'll get the car keys.

予約していた車と別の車だったけど、同じような車だったので気にはならなかった。 元々車の傷が多いのが気になった。 お店が一方通行の道もあって注意が必要と思った。

文字化けが多かった。 使いやすくてまた使いたい。

I used a JCB credit card to rent the car. The staff initially said it couldn't be used and refused to swipe it, then spent half an hour trying to sell me insurance. After some negotiation, the staff finally tried my card and it worked. Later, I received an unexplained charge, and was told it was for a late return. After providing evidence to dispute this, I was then told it was for an early return. This explanation is unacceptable to anyone reasonable. Instead of taking responsibility, they gave various excuses with no convincing justification. The car rental experience was very poor!

The counter is right next to the airport arrival exit. Turn right and you'll see it next to the coffee shop. This place is very popular, so sometimes you might have to wait in line. After finishing the paperwork, it only takes five minutes to walk to the parking lot to get the car. I booked an RAV4 but actually got a Nissan X-Trail, which was almost new with only 5800 kilometers on it. It came with a built-in GPS, which is very convenient given many places in the South Island lack cell phone signal. Renting with basic insurance from QEEQ, I upgraded to full insurance at the EZI counter for 28 NZD a day, with zero deductible. This proved useful, as many roads in New Zealand are gravel and quite a few stones fly around. The second day, a stone kicked up by an oncoming car cracked the windshield in two places. When returning the car, I informed the staff about the damage, they checked the rental record and told me I was free to go without any charges. I will rent from EZI again next time.

Service is good.

Good price.

The rental company is very strict. They have a rigorous driving test, and if you don't pass, they cancel the booking. One of my friends couldn’t pass the test, which I believe is quite necessary.

Average

All good, especially value for money and absence of hassle trying to sell extras ... The nightmare of European rentals. Person giving us the car could have been a bit more supportive of us not knowing much about automatic cars ...For safety reasons if nothing else!

Came up with the best price!

It took almost two hours to pick up the car. The efficiency definitely needs improvement.

This company has serious issues with customer treatment; be cautious when renting. We rented for 9 days and bought full insurance, but due to improper parking, the front of the car was damaged. They deducted 2000 SGD from us, plus over 500 SGD for the rental fee which wasn't refunded. Eventually, they refused to provide a new car and wanted to kick us out. This made our entire trip in New Zealand very unpleasant, and the cost of renting another car was significantly higher.

The airport pickup and drop-off service was very attentive. They took us to the airport immediately after returning the car, which was great.

Fast and efficient and friendly staff

Fast and efficient and easy

スタッフは中国の方がほとんどで、彼女たちは英語が流暢でしたが、こちらの拙い英語でもアプリを介しながら親切に対応してくれました。

予約しやすく利用しやすいです。値下げプロテクターはまだよくわかりません。

They came to pick us up at the airport. The phone call was supposed to be free, but they charged us NZD 12 upon arrival.