CHRISTCHURCH CAR RENTAL REVIEWS

Easy and straightforward pick up and drop off, shuttle bus to and from airport is regular and quick

Simple and price protector was a nice bonus

RAV4 2012 rego: GLD171 and 240000 km on the clock, 23 days hire: Squeaky and full of dents and scratches. Some cracks to the plastic panels, front bumper coming off. Initially we were assigned different car as the paperwork indicated different rego (ROV004) but ended with this gem. When calling them next day after discovering another issue with the body (crack in the plastic panels) and asked if they are sure that this was the car we meant to use, the lady I spoke to insisted that is the one - even when mentioned the massive millage. Car that was not worth much on the market due to its heavy usage was tagged with $4000 excess and $2000 was blocked on our credit card in pre-approved authorisation. Note: we had the same hire costs (not excess) in 2018 in Europe (Poland) in peak season (European summer) for hiring Skoda Octavia station wagon with just 600 km on the clock, for 34 days, with half of excess. Go figure! We had a small crack in the windshield (popped up in the car wash) - happened on our watch so no disputes here. We were charged $2000 upon return and explained that once the replacement is done the difference would be returned to us. After 4 weeks of not hearing from them I have queried Easyrentcars how long shall I wait before raising alarm? A day latter got an answer from EZU that the cost of replacing of that windshield was $971 NZD (?!) where glass supply only was $550 NZD!!. One week latter (5 weeks in total) the difference finally has been reimbursed. Soooo, to recap it all: old car with massive millage, full of dents, massive excess and inflated charges for damage, slow response or none ..., still have a bitter aftertaste when thinking EZU. Never again!

Smooth and efficient - helped me to deal with EZU rental.

Car exceeded expectations thanks to free upgrade. I shall only use Apex from now on as they always come up the best deal anyway and their staff are great.

Counter staff member was particularly helpful

Perfect

A good cheap car that ran well.

The queue time was very long due to the high number of people and the staff's efficiency was average.

They were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.

Amazing service from booking through to collection and drop off. Incredible price and will definitely be using in the future.

Everything else was fine, but the staff had a poor attitude.

After a minor collision in Queenstown, the rental company deliberately did not mention any charges for four days. When returning the car, they suddenly demanded a fee; otherwise, they wouldn't let me go! If I wasn't rushing to catch a flight, I would have called the police or sought consular assistance! This rental company is malicious, deceptive, and unethical! Be very careful! Don't be tempted by their low prices, as it will cost you more in the end! Feel free to contact me at 185 1169 1169 for any advice!

Car was a 2014 model Ford Focus which had seen better days. However it was reliable and economical.

Easy process however Easyrentcars.com did not point out that additional insurance was with them instead of the actual company.

Car was a little old with stained seats but over all for its age it drove and ran well. Glad we had a economical car with the price of petrol in NZ.

All went well.

the vehicle and the whole experience were both excellent, the only demerit-and it's a minor one-was that we paid online but were then charged again for the vehicle at the counter. But the staff caught the mistake and quickly credited the charge back

Car was very high mileage, over 100,000km and looked tatty, but was better than the first vehicle they tried to rent me, which I rejected.

Description of where the rental place was, was wrong.

I had a little trouble understanding the girl on the phone telling me where the pick up point was. Suggest texting directions so we have them the minute we get off the plane.

The locals are famously friendly. The lady who picked us up from the airport was so enthusiastic that I ran out of words to say. Great practice for my English! Haha

車の受け取りは迅速に済んだ。

最低価格保証の適用を受けることができて、とても良かった。

The service attitude was good, but the cleanliness of the car needs improvement!

Car wasn’t in the best condition but we knew that would be the case given the lower price. Snap was easy to work with and got us checked out quickly. Would rent again.