QUEENSTOWN CAR RENTAL REVIEWS

Very satisfied

There is no service to speak of. The staff, who are Chinese, are clueless about everything. When the vehicle was damaged, they just wanted to collect money and knew nothing about after-sales service, shirking responsibility. It felt like dealing with an 80s state-owned enterprise, completely indifferent. After charging me 2000 NZD for car damage, they said they would provide an invoice and other evidence via email after the car was repaired. When I returned to my country, no one contacted me, which was almost a month and a half later. It was only resolved after I contacted the customer service of the car rental platform and provided evidence. This Chinese-owned car rental company headquartered in Christchurch has an appalling attitude, especially the female Chinese staff. I sincerely hope that all car rental customers avoid being fooled.

Excellent reception, courtesy, and after-sales service.

Very satisfied, the whole process was smooth.

Good

Very satisfied

When I called the rental company for a shuttle, I only got automated responses. Overall service was average.

Great service.

Very satisfied, they provided a brand new car.

Satisfied

The process was quite convenient. You just need to drop the key in the small house at the exit when returning the car. The road assistance is just a card with a contact number, costing 10 NZD/day, which I found useless and a waste of money. Because traveling to Milford Sound requires you to rent snow chains, you have no choice but to rent them for 12 NZD/day. If the store doesn't explicitly say you need to rent them, don't bother.

Great! Super cost-effective!

The service attitude is excellent.

Extremely satisfied

Overall okay

Very satisfied. The staff at the rental office were very friendly when we picked up the car. Although our English was not good, they patiently explained all the necessary details. After completing the procedures, a staff member even led us to the car.

The new store's service is enthusiastic, they even helped me get a pillow. Free additional driver, affordable price, full insurance with high cost-performance, no worries!

Very thoughtful.

Excellent! Great care! This was the best car we rented among the four in New Zealand's North and South Islands! The 2.0 engine performs much better than at home! Great handling and very maneuverable! Super easy to drive! The staff were wonderful! First-class service!

Good car condition and great service