QUEENSTOWN CAR RENTAL REVIEWS

Very satisfied

Very satisfied

Excellent service

Satisfied

After grabbing our luggage and calling, a car arrived to pick us up. It was very convenient, and the rental office is close to the airport.

There is no service to speak of. The staff, who are Chinese, are clueless about everything. When the vehicle was damaged, they just wanted to collect money and knew nothing about after-sales service, shirking responsibility. It felt like dealing with an 80s state-owned enterprise, completely indifferent. After charging me 2000 NZD for car damage, they said they would provide an invoice and other evidence via email after the car was repaired. When I returned to my country, no one contacted me, which was almost a month and a half later. It was only resolved after I contacted the customer service of the car rental platform and provided evidence. This Chinese-owned car rental company headquartered in Christchurch has an appalling attitude, especially the female Chinese staff. I sincerely hope that all car rental customers avoid being fooled.

Excellent reception, courtesy, and after-sales service.

No Chinese service at pickup, making communication difficult, especially when dealing with accidents. There is Chinese service at dropoff, making it simpler.

Good experience, easy to find a big company.

The pick-up and drop-off process is very convenient, all within the airport. The car provided was a new one with only 16,000 kilometers on it, and the condition was excellent.

great value

As perfect as always

Terrible rental company, misleading consumers and charging hidden fees. They said $65, but I found a $76 charge on my bank statement. Customer service just said the actual amount is what counts. Why not charge a million? The car wasn't even the model I booked, very small and cheap.

When I called the rental company for a shuttle, I only got automated responses. Overall service was average.

Great service.

Overall good, simple and efficient

The process was quite convenient. You just need to drop the key in the small house at the exit when returning the car. The road assistance is just a card with a contact number, costing 10 NZD/day, which I found useless and a waste of money. Because traveling to Milford Sound requires you to rent snow chains, you have no choice but to rent them for 12 NZD/day. If the store doesn't explicitly say you need to rent them, don't bother.

The service attitude is excellent.

Extremely satisfied. After renting cars abroad many times, this is the most attentive rental company I've encountered.

I booked a 2023 model, but received an old one. They said there's only one car, take it or leave it.

Very thoughtful.