LISBON CAR RENTAL REVIEWS

Good price, but we did not have the car we reserved. The car was too small. The staff at the pick up was really cold and not helpfull. Good price, but they need to upgrade the customer service.

Car suppler is a fraud and charge me twice for full coverage. To be honest, car was very good. But they businesses practise is terrible and they have refused to return money even after it has become obvious what they did. They should be ashamed to take money from clients like that. Don't use their service.

Easyrentcars.com support was excellent. They were very patient and helpful. Every recommendation for service.

The staff had a bad attitude and lacked patience.

Final price at counter turned out to be A LOT higher, due to insurance requirement.

Lexus IS 300h. I rented an Audi, but Surprice does not have any Audi, or VW, or BMW, or Mercedes. The Lexus has less space for passengers and luggage than the Audi I wanted, and burns through gasoline at an astonishing rate. 400€ over 2 weeks.

The customer services is great there. That is why I rented from them again this time. However, the car I was given this time was not is great shape. I had to return it after the first day because the engine light went on. Thankfully I was close by to return it and they were great at helping me switch vehicles.

Great service and exactly what we wanted.

They should have given a much newer and better condition car for such a long rental. The car return station is hard to find. They should not charge your cc without your consent, after drop off.

Very easy and economical smooth service.

The easy way to get the car at the counter location and time to be serve by clerck at Guerin stand.

The booking platform is easy and secure to be sure to have a car ready when you arrive in Lisbone.

There was a line at pick up, it was well organized with the take-a-number system but still took about 30 minutes.

It was easy to book the rental and everything was ready when we arrived, very well done.

very nice cars, brand new if only you had a clear sign at the airport that i should wait outside for the shuttle i would not have spent 2 hours searching.

-Airport pickup scheduled for 1pm. They arrived at 1:45pm as they were "having lunch". -They were doing interviews at the desk. One girl, focusing on the application forms. -They did not have the car we reserved and attempted to give us a smaller car. -Had to pay €10 up front for car cleaning or pay more if not returned cleaned inside n out. -By the time we drove away, it was just past 4pm. Yup, 3hrs...

Was difficult to find them In the airport.

Friendly staff, great value for great money.

Smooth and easy process. You are my best car finder)

Goldcar at Lisbon Airport refused to accept the full coverage insurance that I purchased through eayrentcars.com and therefore I wasted a good sum of money. I even had the certificate of coverage with me and they would not accept that.

Goldcar refused to accept the full coverage insurance that I purchased through easyrentcars.com and therefore I wasted a good sum of money through easyrentcars.com. The insurance this site sells comes off as a bit of a scam. I ended up paying an additional amount of around 150 euro to cover my rental with no excess through Goldcar. I do not recall easyrentcars.com offer an option to opt out of the insurance either.

Ils ne vous forcent pas à prendre des assurances que vous avez déjà, j'ai loué 2 fois chez eux et je suis satisfait, pourvu que ça dure

Picking up the car was very long, missing some organization. Bringing back the car, no information about the fact that you don’t need to wait

I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.

Dollar is not advertised at Lisbon, Hertz handle it 'under the counter' as their fighting brand. This is confusing when you are looking for the right counter. No issues with external CDW excess insurance. Did try and sell me an additional satnav when it is integral to the car (although not up-to-date with Portugese one-way streets)

When returning the car, they considered our heavy luggage and drove us to the airport, which was very satisfactory. However, we were forced to buy a 30 Euro insurance despite having already bought comprehensive insurance in our home country. Due to a nearly 20-hour flight, we didn't want any more hassles, so we purchased it.