They didn't aggressively push insurance. After seeing my order, we talked for less than 5 minutes before they informed me to pick up the car. I could choose any car in the same category.
After arriving in the afternoon, I had to wait in line for almost two hours to get the car. By the time I left, the queue behind me had already wrapped around four times. However, there were only three people handling the procedures at the counter. The person who assisted me had a very bad attitude. Initially, they said my Canadian driver's license was not valid for renting a car on a Chinese website and insisted on a Chinese license. It was only after someone else intervened that they allowed me to rent the car. I've rented many times on this platform with my Canadian license without any issues. I will never rent from this company again.
The counter attendant (Patricia) was very rude and unpleasant. She tried to sell us all sorts of upgraded cars and services we didn't need and as soon as she realized we don't want them, she started behaving in a very unpleasant way and wouldn't even respond to our questions.
Il nous a fallu plus de 2 heures pour récupérer notre véhicule avec une file d'attente impressionnante. 3 personnes sur 15 guichets. Compliqué quand on passé 12 heures dans un avion. Au guichet on en profite pour vous proposer des services que vous n'avez pas besoin (abonnement péage quand il n'y en a pas aux USA) ou plein du véhicule quand l'essence est facilement accessible. Pour récupérer le véhicule, même chaos, personne pour vous guider pour savoir lequel prendre. Une très mauvaise expérience avec Thrifty.
There is no communication between customer service agents. The guy at the airport was indifferent and showed no consideration for a lady picking up the car. He didn't mention the bank card discount. Without a chat history on WeChat, it would be difficult to prove anything. Two days after renting the car, I wanted to extend the rental. I contacted their customer service online, but it was like the store was closed - no response all day. Luckily, I reached them through the app platform. Otherwise, it would have been a disaster. As fellow Chinese, why make things difficult for each other? This company's prices are not low compared to others. They even asked to switch cars with me, and when I agreed out of goodwill, they turned their back on me. Not all promises made over the phone were kept. So, don't bother being nice to people who won't appreciate it. It's purely a transaction.
Car was great. Took some time to find the correct shuttle but once that was done finding it was easy. I was told upon arrival that NU Car required me to purchase 3rd party liability insurance, even though I have this coverage through my personal car insurance. The price was still better than the other rental options though it would have been nice to know this ahead of time.
About QEEQ:10.0/10
Simple and easy to book and use the app or website.
When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.
When picking up the car, I was almost charged several hundred dollars for services. They wanted me to click AGREE on the screen and sign. Thankfully, I had read online about these insurance scams before, and after scrutinizing for a while and questioning, the front desk tore up the initial contract and issued a new one. However, our originally booked four-door compact car was replaced with a two-door car. It seems like a downgrade, and it wasn't any of the car models mentioned on the rental site. The rental company didn't admit the downgrade when contacted. So, what's the point of having separate options for two-door and four-door cars on your booking page? Also, I clearly saw other car options listed under the counter initially, but after I refused to buy the new insurance, they changed my car to a smaller two-door model. There were plenty of cars waiting to be rented in the lot. After driving the car for three days, it showed a need for an oil change, even though I hadn't driven that much. Clearly, the store doesn't care about maintenance schedules. We wasted around three hours getting the oil changed. The rental website's customer service said we could get a refund for the oil change fee by showing the receipt when returning the car, but the rental company said our money went to the third-party booking agency. It seems the rental website isn't as professional as claimed, just a bit cheaper. The shuttle service to and from the airport was convenient with frequent buses.
When picking up the car, they almost charged us several hundred dollars for additional services. They asked us to press AGREE on the screen and sign. Luckily, I had read online about people being scammed with insurance, so I questioned it, and the front desk tore up the original form and made a new one. However, the compact four-door car we originally booked was replaced with a two-door car, which was a downgrade. The car we got wasn't among those listed on the booking page. Reporting this to the rental company through our booking platform proved futile since they refused to admit the downgrade. What's the point of distinguishing between two-door and four-door options if they can give you whatever they want? Initially, I saw some different car models at the counter, but when I declined the new insurance and got a revised form, I felt they gave us the smaller two-door car. There were plenty of rental cars available when we picked up ours. After just three days, the car indicated it needed an oil change, even though we hadn't driven much, suggesting poor maintenance by the rental office. We spent about three hours getting the oil changed, which wasted a lot of time! The booking platform's customer service said we'd get reimbursed for the oil change, but upon return, the rental company said our money had been paid to a third party. It seems the booking platform isn't as professional as advertised, just slightly cheaper. The shuttle service to and from the airport was convenient, with shuttles arriving frequently.
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