After driving over 80 miles, I noticed a strange noise from the car. I returned to the pickup point and requested a replacement. The staff quickly provided a note, and I was able to change the car upstairs. Quite satisfied.
1) I waited in line for a long time before meeting counter staff. There were at least 8 people before me, and there was only 1 counter staff serving the customers.
2) the shuttle from car rental terminal to Fox car rental was too small, it can only take few passengers with luggage’s. As a result, half of my family was left behind for the next shuttle.
3) after my car return, I would rather the shuttle drop us off at SFO instead of to the car rental complex (so that we don’t have to wait for the blue line to bring us to SFO.)
Pick-up in San Francisco was smooth with no upselling. Received the invoice just minutes after returning the car in Los Angeles, which included an additional $18 for toll fees. The deposit was canceled within a few days. Very good service.
I was extremely tired when picking up car that I paid for. The operator in SFO was pleasant but bamboozled me with an upgrade which I apparently did to an extra cost of some $1500. The car was great because of the "in car directions" but I thought is was far too expensive considering I had already paid over £950 in the UK for the car which I thought would be the total cost. Totally unaware of drop-off charges because it was dropped off in a different state
It's okay. They gave me a new hybrid car that is fuel-efficient, but it has many features I don't understand. I wanted to switch to the model I had reserved, but they refused. The new system and model are a bit challenging for a middle-aged woman who doesn’t know much about cars.
“San Francisco, Highway 1, Los Angeles, San Diego, Las Vegas, Route 66, Santa Barbara, Grand Canyon,”
About AVIS:10.0/10
The rental location is in the city center, which is quite convenient. We walked around the city before picking up the car and there was almost no queue. The staff's attitude was average. They didn't check the order carefully and still asked us to pay for an additional driver. It took some effort to communicate in broken English and show them the order before they understood. This made me a bit anxious since my English isn't very good. A kind lady from Guangdong helped us with the car pickup, and she was pretty friendly.
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