SERBIA CAR RENTAL REVIEWS

1. They ignore you if you don't speak English, even with a reservation. 2. They forcefully upsell insurance, not allowing you to see the contract until you sign and pay, which they use to justify the insurance push.

Counter located out of Airport building, near the public parking - just close to other rental companies. We've got Fiat Tipo instead of Ford Focus - in fact the same car class. Car had two major damages an several scratches on different parts. Clean outside and inside. Staff communicative and helpfull. Good experience during drop off.

The car rental company is quite good. The staff are professional and explained everything very clearly. They know we have full insurance from a domestic platform, so they didn't push any additional coverage. They refer to the domestic platform as the 'car rental company.' There are several bus stops nearby, one by the stadium and another on the road behind the rental office, both easy to find. The car was parked in the lot across the street.

It's okay

Great experience, recommended.

The staff was not present during business hours, had to wait.

Despite of booking at an additional price, an assured/ guaranteed model, was provided with a lower category vehicle. No prior information or anything and not an even an iota of apology/ compensation.

Excellent service, as always. Not just the customer service is super prompt but the team puts in real effort for five star customer service both pre and after sales.

There were hidden charges, and the staff was generally unfriendly. I clearly stated in English that we already had full coverage and didn't need additional insurance. The staff member verbally acknowledged this, but the contract still included the car rental company's full insurance by default. I specifically clarified verbally, but faced with a contract full of incomprehensible terms, a long queue behind me, and an impatient staff urging me, I had no signal and couldn't even use my phone to translate the contract. Should I hold up the line to translate every word of the contract or just trust the verbal assurance and sign? The company takes advantage of such situations to add hidden insurance without any hesitation, and since I signed the contract, there's no way for me to contest it! The pickup and drop-off process were fairly smooth though. Besides the snow mountains, there is nothing interesting in Serbia. Don't go, it's a poor place.

The car was virtually new and in perfect condition. The staff at the rental office were excellent at both collection and drop off

All excellent

There was absolutely no service provided. Due to being late by just one hour, I was charged for an entire day. The most crucial part is that the fee was based on their system's price, not the actual rental price. The fee charged was three times the actual rental price! Moreover, when returning the car, I discovered a missing piece. Fortunately, I had taken photos of the car beforehand. After repeated confirmation, they merely said that if you didn't check carefully before taking the car, any issues found later are considered your fault. Completely speechless!

Excellent car rental experience

Couldn't find the address. When abroad, we need to contact the car rental company immediately, not waste time looking for it ourselves. It wastes money and time if we can't find it. Customer service is terrible.

The staff were very friendly and professional, and the store was easy to find. Overall, it was a great experience.

The customer service attitude was quite indifferent.

I already bought insurance on the platform, but the store made me buy it again when I signed the paperwork. It was unavoidable.

Great customer service

Very satisfied

The reception guy's English was excellent, he was enthusiastic, attentive, and professional without pushing insurance. Picked up the car on the sixth floor of the parking building. Rented for 10 days, border crossing fee was 60 Euros, and the deposit was 120,000 dirhams. Very smooth experience. Recommended. The car's condition was average.

I booked an automatic SUV, but they gave me a manual 1.5-liter Mondeo. Avis, I'll never choose you again.

Carwiz were great, the staff were professional, informative and friendly. The car was excellent; clean, modern and reliable.

The booking platform worked excellently overall. My only issue was a lack of smoothness inputting travel into foreign countries, but this was a minor issue as I sorted it out with the hire company on pickup.