UNITED ARAB EMIRATES CAR RENTAL REVIEWS

Good attitude, fast service

Good

Okay

The car was in terrible condition and unsafe to drive. The solution to our complaint was to charge extra for a replacement. Communication was poor, with hours-long delays in responses via WeChat. Having rented cars abroad for years, this is the first time I've had such a bad experience with a local Chinese car rental company.

The actual car model did not match the booking, the vehicle was downgraded but the price could not be adjusted. The in-store operations were slow, and the wait time for pickup was too long.

Fair, but the working pace is quite slow

Extremely satisfied

Very satisfied, the car was in excellent condition!

Good

Great!

New car, 2500 km, very clean inside with no strange odors, easy to drive. Small flaws are not a problem, the car inspection is quick.

There was practically no service; the service speed in the UAE is really slow.

It's acceptable.

Quite good!

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

Overall satisfactory

Overall satisfactory

Very satisfied

Great service.

The process was smooth. I booked a Ford Edge or similar, but was given the international version of the Ford Territory. Initially, I thought it wasn't the same type, but after comparing it with other Ford Edges in the parking lot, it seemed quite similar.