UNITED ARAB EMIRATES CAR RENTAL REVIEWS

The customer service is excellent, the staff carefully inspected the car and even helped with loading luggage.

Overall, it was quite good. The car they gave us had over 50,000 kilometers, but it still drove well.

Do not choose this car rental company. First, we booked a car pick-up at midnight, but they didn't arrive until 3 AM and didn't answer our calls in the meantime. Our whole family helplessly waited at the airport, and we finally completed the procedures after 4 AM. Second, we had already paid the rental fee through the platform, but the rental company forced us to pay again on site or they wouldn't give us the car. It's been over a month, and we haven't been refunded yet. Third, the deposit was supposed to be a pre-authorization hold, but they charged it directly, leading to credit card repayments. They also failed to refund it within the promised time and still haven’t done so. Fourth, they charged us for traffic violations and service fees without providing any receipts. Fifth, the provided vehicle did not match the booked model, and the one we got was cheaper, but they did not refund the price difference.

There was a counter in the airport hall where the procedures were handled quickly, but they did not inform me of the specific car model. I chose an SUV COMPACT, but they gave me an SUV SMALL, which is a completely different category.

Except for the additional driver fee of 25 AED per day plus VAT, everything else was pretty good.

Really like Hertz

Thrifty is a local car rental company. The pickup location we went to was small with only one or two staff members, but there was almost no wait. When consulting with the staff about rental and fee issues, they were very patient in answering our questions. The car pickup process went very smoothly. When returning the car, our rented vehicle had no scratches and had not incurred any fines, but the staff checked the car very thoroughly. There was a very small dent on the door, which was probably caused by another car's door hitting it in the parking lot. However, since it was not very noticeable, the rental company did not charge any extra fees. Overall, the experience was quite good.

Overall satisfied, but the process of picking up the car was extremely slow. I have rented cars in Australia and other places before, but this was the slowest. The entire process took me half an hour. Picking up the car was also slow, the staff member walked out leisurely to find the car, and after a 20-minute wait, he handed me the keys and took me to the car.

The car model was not satisfactory. It felt like the delivered car was not of the same class as the booked one, giving me a slight feeling of being deceived.

The process was a bit slow, it took an hour for the person before me to get their car and for me to finish my paperwork.

Very satisfied

Very satisfied

The staff were attentive and patient, with a very good attitude and smooth communication.

The pickup was relatively quick and smooth. The vehicle was very clean and tidy.

Overall satisfied with the service

Pretty good

1. I booked a Pajero, but received a Haval instead. The price difference is significant, it's incomprehensible how they classify similar categories. 2. Be cautious, communication is only possible via WhatsApp as phone calls are not answered. This is highly inconvenient. Outside their working hours (8 AM to 10 PM), you can't reach anyone. Shockingly, I had scheduled a car return for 7 AM, agreed to pay the handling fee, yet no one was around. They responded leisurely by 8 AM and still charged a 70 AED booking fee. 3. They are quick to lock the car. I received a fine on the road, which was less than half of the deposit, yet they locked the car without a call. Fortunately, I was at the hotel; what if I were on the road? Just to earn a 50 AED fee, I guess.

Very satisfied, reputable brand, and car rental prices are very cheap.

Very satisfied

The service attitude is good.