Marvelous

They tried to upsell insurance, just decline it.

Terrible car rental experience. Because of my poor English skills, I chose to rent through the platform. When I arrived, an Italian man at the front desk asked for a deposit of over 800 euros. I called customer service, and they said this amount was normal. In the end, an additional fee of over 2000 euros was charged, including insurance, vehicle upgrade, and some inexplicable charges that the platform cannot currently verify. Throughout the process, the Italian man at the front desk never asked if we needed these services! This is a scam rental company. Because of our poor English, we couldn't understand the contract at all. I believe they took advantage of this to cheat us. I advise everyone not to choose this rental company.

When picking up the car, they emphasized multiple times that it must be returned before 19:00. I rushed and managed to reach the return location, but despite the lights being on and the door seemingly open, the main gate was locked and no one was there to accept the car. I tried calling all provided numbers, including the one on the key, but all calls went unanswered with just a message asking me to wait. There was no way to contact Europcar's customer service, resulting in us being unable to reach our accommodation on time, causing a loss.

There was only one staff member at the counter at the airport, and I arrived close to midnight, so there weren't many people around. However, there were quite a few people at the Hertz counter next door. After I got the keys, the staff member briefly mentioned the direction of the parking lot, and I had to find the car myself. I had reserved a Mercedes, but I ended up with a JEEP.

The car was great and the service was fast. No up-sell on inrurance.

Price drop protector worked great. I saved about 40% of the initial booking price.