Overall service was great. The car was upgraded for free to an Audi A4, which has powerful performance. The only downside was that, on the way back, the car displayed a low oil warning. We had to find a place to refill it, which almost delayed the rest of our trip.
Renting a car from Milan Airport was convenient, but the tire pressure light came on the next day. We had to stop at every gas station to inflate the tires. When we reached Zurich, we asked the rental office to exchange the car, but after a test drive, the staff told us to press a button if the light came on again. We eventually had the tire fixed ourselves in Interlaken.
The car was of good quality, however a warning light continuously sounded as an oil change/top up was due. The car was not clean upon pick up.
Europcar pick up service was a disaster. We had to queue for over two hours just to pick up the car, with no explanation or offer of compensation. There was not an unsurprisingly large amount of people in the queue - rather there were only two members of staff (there were 8 desk areas) who were very slow. This was completely unacceptable and I will not book with Europcar in the future.
Everything about the car and counter staff in Florence was excellent. The europcar app was terrible , and the customer service over the phone was terrible - staff members didn’t listen, did wrong updates, didn’t send confirmation of changes, and didn’t listen.
About QEEQ:10.0/10
easy app to use, and booking was easy.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Marvelous
Dislike: Nothing
Relevant Reviews on Europcar in Italy
Griselda Eddie
-
-
-
-
View more >April Daniel
-
-
-
-
View more >Thera Jeames
-
-
-
-
View more >C.Magee
-
-
-
-
View more >SarahM
-
-
-
-
View more >