Downgraded my car when unavailable

Initially, they didn't provide the reserved Mitsubishi, and the luggage space was too small. However, they managed to swap it for a Mitsubishi at the store!

The car obviously hadn't been cleaned, inside or out, before our hire commenced. This was very disappointing

Car is relatively new and in good condition. Tyres were in good condition too, which is important due to the long drive.

pricing was a little confusing. but the price check works. should have helped saved a little; assuming I get pass the line items for the charges.

The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.