Wonderful Thrifty customer service!

Very satisfied with this rental company, will continue using them in the future.

Satisfied

The staff's attitude was just average, and it took me nearly an hour to rent the car.

They were OK, service quick and ok, tried to force us to buy an EZ-Pass (more on this later). The location has moved but was still in JFK. We got a bit concerned as couldn't find it anymore on Google maps! We had to ask someone there where they had moved to, luckily basically the same place just tucked around a corner. The major issue we had was with EZ-PASS. EZ-PASS is 100% required on America's cashless toll roads, if you don't have it you are out of luck and will be fined by the rental company for each toll you pass. The rental company wanted to charge us an arm and a leg - $240 for their ez-pass usage. We refused as we were told not to accept any extras. I then confirmed we would definitely need one after a lot of frantic online research, and had to find an alternative way to get it. This was extremely difficult. We eventually found an EZ-PASS service center where we could walk in and buy one - this took many hours to find as their main website was down and the customer service rep we called couldn't advise us on how to acquire one at all...... We were able to blag our way into getting one from this service center (an hour process in the center, not a quick purchase). All in all it took maybe 4-5 hours extra in total before we could actually start driving to our destination. In total our tolls cost maybe $50 with our ezpass instead of $240 so technically this was worth it. It would have been REALLY nice to know about this beforehand!!!