The procedure was well-organized and clearly explained, and the vehicle was clean.

The staff started working at 9:10 AM on Christmas, which is good. But the car model wasn't what I requested, not good. The car uses petrol, which is expensive, bad. I had to change the car towards the end of the trip, troublesome.

Originally planned for five people, but only three of us ended up coming. Seeing there were only three of us, they gave us a Renault Megane estate. Great for long drives, very confident handling on highways and curves.

No car was available, so Hertz provided one, but they required an additional insurance purchase.

I had already paid in full, but the Hertz staff at the store canceled my car because I arrived late, and asked me to pay extra for a more expensive car. When I called QEEQ's Chinese customer service, they said they could not control Hertz and I needed to negotiate myself. I feel that QEEQ offers very low protection for customers, and Hertz is poorly managed with intentional price increases. After I insisted, they admitted I had paid in full and had to reserve the car for me. Even if I didn't pick up the car, it was still mine. Eventually, they provided a car of the same class, which proves they had a car but didn't want to give it to me initially. Their behavior was very malicious.