Lack of clear return signs led to two wrong turns and nearly hitting a school bus.

The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!

Car did exceed expectations... larger than expected

Didn't need Price Drop... or it didn't lower an already good price.

Like: I loved the ease of using the online application, and the cost was more affordable than Priceline!
Dislike: I ended up with a Ford F-150, which isn't a bad vehicle at all, but the MPG was terrible.

Like: They offered me upgrade with big discount and I took SUV. Very low mileage car and so comfortable to drive.
Dislike: Exterior was not clean enough.