Helpful staff but car not perfect

It was pouring rain in Milan when I returned the car, and I couldn't see the road clearly. I didn't find a gas station near the airport, so I returned the car with two fuel bars empty, thinking they would just deduct it from the deposit. The car was in good condition otherwise, but why did they charge me €74.58?! Filling up the tank only costs around €50.

Satisfied

Good and Quick service. Till now fully satified

Perfect with app; lowest prices

Counter agent at Treviso airport was fantastic, absolutely wonderful--- helped me call a credit card company and was incredibly kind and relaxed. The first car had an engine problem as soon as I started out from the airport, and had burning smell. I returned in five minutes, and the mechanic/drop off agent inside the garage yelled and me and called me an idiot, said I did not know how to drive a car and I was ruining his day. Two other rental company agents were there, and clearly saw the car problem, told him to calm down. I went back inside to speak with the rental agent and change cars--- he was wonderful and explained that the company has problems regularly with the gentleman outside. I was able to drive away with a much better, safer, well-running car, but only after the same garage employee said some horrible things to me and threw the new car keys at my face. What happened? I have purposefully chosen Sicily By Car for this important rental, as I have always had good experiences. I will, sadly not rent again. unbelievable, at Treviso.

The car I ordered was an automatic SUV..... the car I was given was an automatic Fiat 500!!!!! Sicily by car didn't even own any automatic SUV cars!!!!!!! Service was appalling, waited 2.5 hours to collect the car in a massive queue as their process was highly inefficient, other car rental companies were serving people within 5 mins. It was obscene. I'm currently in contact with them to get a refund as I didn't get the car I paid for and they told me to "contact my intermediary" shocking service. I would give them 0 for customer service if I could.