Customer service was good, but the persistent upselling was unpleasant. The agent suggested our car was too small and we should upgrade, but we knew for sure the car we booked was large enough. When we saw the car, it indeed had plenty of room for our two large suitcases and a stroller.
I got into Seattle over an hour late. When I got to Thrifty there was no one in the terminal office I had to go to the garage. I was told there were no cars and I would have to wait 30-45 minutes for a car to be cleaned. It was about 35-40 degrees out and we had to wait in the cold. I paid a little more for a small SUV but, got a standard car. We were assigned the car that came out whatever it was. Take it or go. I was not happy with the car and asked them to give it to someone else but, they didn’t want to listen. I took the car due to the late hour and not wanting to try another agency
About QEEQ:10.0/10
QEEQ is a good company
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Customer Service
Excellent, especially when compared with my last NYC rental.
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