No wait at checkin.

Very satisfied with the experience

Good!

Nightmare. Received car rental confirmation, but on the day of pick-up, they told me I couldn't get the car. Customer service mediation from Zuzuche was ineffective, and they refused to provide the car no matter what. Hotel and travel plans were already booked, but suddenly no car was available. What are we supposed to do? The Enterprise staff had a bad attitude, only saying 'No' and 'Nothing we can do,' with no intention of helping. Rushed to all major car rental companies in downtown, but all cars were sold out for that day. Finally managed to get the last manual car at a high price from Sixt in the suburbs after much effort. Currently still in the appeal process.

The service standard for guests who did not book directly on their website was not the same as for other guests. We booked two 7-seater SUVs, but the receptionist could only provide one at pickup. When we pointed out that there were actual 7-seater cars available, the receptionist said these were for other guests. What? What about our reservation? Aren't we guests too? No solution was offered in the end, and we had to take a 6-seater and manage the issue of insufficient trunk space ourselves. Additionally, when we noticed scratches on the car at pickup, the staff casually said it didn't need to be recorded. After we insisted on taking photos and making a record, the staff and their supervisor had a very poor attitude. The entire pickup process took over two hours and was extremely frustrating.