Qeeq service is always good and reliable. Dollar was not.
United States
Reviewed: Tue, Jan 16, 2024
About Dollar:9.0/10
Two problems. 1. The pickup desk is understaffed during the busy hours of Sunday afternoon. Among all rental companies, Dollar had by far the longest line. It took me about 20 minutes to pick up the car.
2. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money.
About QEEQ:10.0/10
I was wondering if Qeeq can resolve this matter. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money. I hope that Qeeq can take an action to reverse the charge and refund the money.
There's a quick rail system from San Francisco airport to the car rental point, which is very convenient. However, the car return location at Los Angeles airport was changed and there was no notification, so it was impossible to find the place based on the address given in the order.
Everything was good except the cars smell like firmer renter was smoking inside the car. I had to drive on with windows open for 15mn. Overall, everything was perfect
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Customer Service
Qeeq service is always good and reliable. Dollar was not.
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