Satisfied

They don't even deserve one star. It's a complete scam. I will never use this rental service again. Anyone who books a car may arrive a bit early to complete the process, yet they charged me over 600 RMB for just four minutes without informing me. It's extremely infuriating. The Chinese staff there would do anything for a commission.

Overall, it was okay. The car was in good condition, but the price was a bit high.

The store is right inside the airport, with a prominent Hertz sign, easy to spot at a glance. The service at the store is also quite good, procedures are simple, and they explain New Zealand's right-hand driving rules and other precautions.

The service was acceptable, but they gave me a hatchback. The booking showed a sedan, likely a Corolla. The hatchback had less power, so the air conditioning didn't work well. Driving on the mountainous roads in New Zealand's South Island was unstable with the small car. I wouldn’t have booked it if I had known it was a hatchback.