I reviewed the car rental notice several times, which required us to return the car with a full tank to avoid unnecessary charges. However, when the rental company authorized a pre-authorization, they charged an upfront fuel fee. Regardless of whether you return the car with a full tank or not, they will levy the prepaid fuel charge. Now, I am asking Zuzuche (the rental platform) for this money back, but they have been delaying for a month without any response. Can't Zuzuche refund me first? If the rental company doesn't refund me, will Zuzuche also not refund me?

Good service

Good app

Lamentablemente cuando llegas al mostrador la reserva no contiene ni peajes ni seguros obligatorios por lo cual tuvimos que pagar 100 dolares mas x solo 3 dias de alquiler. Esto no estaba claro al reservar, convenía con ALAMO

I rent the car with insurance, but have to pay another 130 dolars because the company impose third part insurance

No problems.

I asked for Miami Airport and did not notice that another place in Miami showed up and I accidentally booked there and later realized what had happened. I had to cancel and rebook for the Airport, but all went well apart from that. I was able to cancel and rebook with no great difficulty.