The deposit refund process is slow.

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Easy booking process, booked at the right tone as the Thrifty staff could not bribe I was only paying what I was paying for that class of car. I had a question to ask of EasyRentCars a couple of weeks before the start date, the question was answered and my mind was put at ease.

Excellent car and staff.

It would have been nice if all the extra charges were clearer up front. The total at the end was over double the advertised price.

They were great no problems. Excellent service. Didn’t know about the extra money that was needed on my card.