The Europcar counter is right in the domestic arrivals hall. We picked up the car around 9 am. There was no one in line, so we were helped immediately. All the counter staff were of Indian descent and had a bit of an accent, but they were very nice. They checked our passport, driver's license, and its translation, asked if we had bought insurance, and then gave us the car keys. We walked to the parking lot ourselves to pick up the car. The parking lot is left when you exit the arrivals hall. Compared to other car rentals at the airport, Europcar has relatively fewer parking spots.

Very satisfied

The customer service at pickup did not allow me to see the terms and conditions, and insisted on processing my card before showing the contract. When I asked why, they said it was their policy, which felt very impersonal. Additionally, due to an accident on the road, I wanted to exchange the car. I called their customer service and was told I could, but when I arrived, they took the car back instead.

We'd booked a Toyota RAV 4 auto (or equivalent) but were given a Nissan Quashquai (on the South Island) which is smaller than a RAV 4. For the North Island we got a Kia Sportage which wasn't as clean as it could have been.

Excellent service and email communication throughout.

Car at Wellington pick up was very dirty. We were given an upgrade to another dirty vehicle