Overall satisfied. The pick-up service was friendly and considerate, but a bit slow. The printer was broken, and the actual pick-up time was nearly an hour later than the scheduled time.
Extremely slow service, the whole process took about an hour (half an hour waiting in line, half an hour to process, and there was only one couple ahead of me).
I was disappointed that the location had no sedans even though my reservation was confirmed. I was then assigned a pickup truck, but since I was there for a funeral that wouldn't work so they assigned me a van because vans were all that was left. The vehicle was okay, but the odor in the van was not pleasant. I did not complain since it was late and I was just happy to get started for the hotel. My bill should be $275.79 and on my temporary transactions I see a pending bill for $475.79. If it doesn't correct wen fully posted I will be filing a complaint. Lorenzo the agent was pleasant and professional. Thank you.
About QEEQ:10.0/10
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