The staff provided good service, but I had to wait a while to get the car because there were none available.

Initially, I had low expectations for a local car rental company, and this one had no reviews. I was a bit nervous, but it far exceeded my expectations! Highly recommend this local rental company! The staff spoke excellent English, making communication very smooth. Although they promoted insurance, they were very understanding when I mentioned I had already purchased it through a third party. They allowed me to pick up the car an hour and a half early without changing the return time, effectively giving me an extra hour and a half free of charge. The staff were very efficient and provided clear explanations about entering and exiting ZTL zones. The car was in excellent condition, almost brand new. The parking lot is in Florence's old town, so be cautious when entering and exiting.

They arbitrarily switched the vehicle, and the car we got was not the one we reserved.

All terms are consistent and clearly explained, and there's no pressure to buy additional insurance upon inquiry.

Smaller car than anticipated. The location of the car was a LONG way away from the office at Bari airport and difficult to find upon return in the dark and heavy rain.