Requested a Fiat 500, but received a Fiat Panda instead.

The car pickup process took two hours. The actual pickup was in an underground garage with dim lighting, making it impossible to see small scratches on the car.

The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.

The car is very good condition. We got updated for free. Staff is nice but a bit hard to find the rental office in Rome city center.

I got the cheapest price from here.

Like: Polite Up-sell approach but accepted a No with no issues. Vehicle upgrade given at no extra cost.
Dislike: Vehicle had damage on wheels that wasn’t listed on the itinerary. Whilst this was rectified before leaving the Airport, it was time spent that could have been avoided.